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Help Smart lock stopped working

C

Cifcap

Lurker
My phone came out of the box three days ago, and now smart lock isn't working. I got the notification to set it up for my home last night, and canceled out of it. When I went to look at it in more detail this morning the option wasn't available to me. Now when I look under trust agents the menu is completely empty. I'm starting to get very frustrated with this, and am thinking of just factory resetting my phone, which I don't really want to have to do :c
 
Hello there!
What about going into your settings/lock screen and clicking on the "Smart Lock" option to set the trusted places back to what you want?
 
I'm not able to see the smart lock option. The trust agents menu (where the smartlock option would be located) is empty
Screenshot_2016-04-07-19-17-43.png
 
Yes, that would be empty if you have nothing set up.
What I mean, is to go into your settings, then go to your lock screen tab, and there you will see the "Smart Lock" tab.
Click that and you should be able to set up your parameters ;)
 
This tab labeled"lock screen"

Capture+_2016-04-07-18-29-54.png

Edit: sorry for the lousy picture:( Edit again: fixed it.
But click on that tab, then you should see "Smart Lock" tab.
 
Searching around a bit, I found this taken from this article:

For example, nowhere in the security menu will you find the option for Smart Lock. I often use this feature to disable the lockscreen when I'm at home (especially on review phones), but it's just not there on the Vivo 5. However, when you pair a new Bluetooth device, guess what option pops up in the notification bar? The option to set it as a trusted device in Smart Lock settings. So, like I said, the option is there, but I can't find another way to easily get to it. It's super annoying.
Click to expand...

If so, I would surmise that if you went into wifi settings, then "forget" the network, then sign back in, you should get the prompt to "trust" when you are home.
 
OK, I'll try that. Last time I got the prompt it was after a few hours of continuous use, so I'll see if it does anything by tomorrow. Thanks for your help!
 
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