Help Snapchat Issues / Notifications Sound Issue

[jaydub110]

I was on vacation last week & was using Snapchat on mt Note 8 every time I took a video & added a filter to it I saved it after but when I posted the video the filter was not on it. I emailed Snapchat they did not respond. anyone else having that problem ?
also I lost all of my Zedge Notification sounds & I re downloaded them they are in my notifications but when I choose one it won't work only the Samsung ones work any help ?

 

[marctronixx]

Sounds like an app issue. Just sounds unique to your situation and highly doubt someone else has experienced the same exact problem.

Let me ask, are you able to reproduce the issue every time or is it hit or miss? What steps did you take to troubleshoot ?

 

[ocnbrze]

maybe try clearing cache for both apps.

 

[jaydub110]

Sounds like an app issue. Just sounds unique to your situation and highly doubt someone else has experienced the same exact problem.

Let me ask, are you able to reproduce the issue every time or is it hit or miss? What steps did you take to troubleshoot ?

no everytime I use it. I re booted my phone logged out & logged back in still does not work

maybe try clearing cache for both apps.

did that too no luck

 

[marctronixx]

Was the app recently updated? Did you uninstall and reinstall the app? If you did and it’s still misbehaving, it would be an issue with the app and not the phone. I’d continue to reach out to the dev and send them bug reports.

 

[jaydub110]

Yes I did uninstall and reinstall the app but still doing the same thing

 

[marctronixx]

ok then so its an app issue. contact the dev.