Message Body: I am writing to report my extreme disgust with the way I have been treated by Verizon Wireless over the past two months. I have been a loyal customer since 2004 and have had no issues until my recent experiences with the HTC Droid Incredible and the Motorolla Droid X ordering. Originally I ordered the Incredible on 6/6/2010 and was told it wold arrive by the 26th of June. It did not arrive however until July 6th. Because this phone was so late I asked about canceling my order and waiting for the X. I was told this was impossible, but I could just wait until the X came out, order it and exchange my Incredible. On 7/16 I ordered a Droid X over the phone @ *611 and was promised it would ship 7/21 and arrive 7/24 at the latest. On 7/24 with no Droid X to be seen I called *611. I was told at that point my shipping was delayed and would go out by 7/27. That is today's date. When I didnt receive a confirmation I called customer service and spoke with Gina. Gina informed me that on 7/16 the rep actually made a mistake and ordered me another Incredible and worse that when I called on the 24th and asked for a superviser, he realized this mistake and instead of being honest and telling me about it he simply cancelled my order for the Incredible and ordered me an X. Gina also informed me that now my X would ship by 8/3 and I'll have it by 8/5. So instead of Verizon fixing their original mistake with the incredible and satisfying a customer, things have actually gotten much much worse.
I would like to know if Verizon has any plans to correct these problems and offer some sort of consolation to me and the many other customers who have been wronged. If I promise to pay my bill on a certain day and I don't my service will be shut off and I'll have fees applied to my account. Yet, Verizon makes mistakes left and right these last 2 months and I get nothing? Please have a manager contact me as soon as possible to discuss this situation and persuade me not to change carriers.