Some VZW CSR BS?

[soulesschild]

So I called VZW CSR today to just inquire about the new shared data plans and the CSR told me that I should upgrade because my current phone isn't on 4G yet (The Thunderbolt). I informed her that when I bought the phone and signed the contract that I was promised I was going to be on the 4G network and have 4G speeds. She repeatedly and vehemently told me that even though my phone was "4G capable" that I was on the 3G network......

Needless to say when the VZW automated system called me back to review my "experience" I gave them all negative reviews and politely recorded a message that trying to spread disinformation is shady and downright horrible business practice.

In the end, I'm still sad I can't get a SG3 on a subsidized price but I think keeping the unlimited data plan is worth it to me....anyways...

/don tinfoil hat
Now maybe it's just a case of misinformation or just trying to convince me to go from unlimited to the shared plan but do you guys think VZW will suddenly "cap/downgrade" people that haven't moved to the new shared data plans?
/remove tinfoil hat

 

[VoidedSaint]

from what i know, if your phone is 4g you are on 4g, if it is in your area, i dont know why she was trying to give you some kind of bs, you should inform them, if they call you back that is, about what she tried to do

 

[AntimonyER]

I'm afraid that there will be healthy commission bonuses to CSRs for moving people to the new plan, I hope this was just a one-off event, but I don't know.