sound problem

[ger500]

Hi, I

 

[lynnwilliam]

Factory reset your device.

 

[Digital Controller]

Welcome to the forums Gerry, glad to have you here

Sounds weird, have you tried turning off the device, removing the battery, and then reinserting and restarting the phone?

Also be wary that a factory reset will delete all of your data off your device.

Hope this helps and thanks for joining!

 

[ger500]

tried both, now I have no response what soever when I call, they hear me but I hear nothing

 

[Digital Controller]

tried both, now I have no response what soever when I call, they hear me but I hear nothing

Have you tried seeing if speaker phone works? I know this won't be a good solution but we could see if it's the entire microphone or not. Because it is starting to sound hardware related.