So I've owned the 3VO for roughly 2 weeks now and two problems have shown. One is a random while idle shut off that cannot be turned on without pulling the battery. I'm told this is a common issue, but I've since uninstalled some potential problematic apps and its seen to have gone away. The second problem is that I've just bought a second battery as a backup, the issue is that the phone will not turn on with that second battery. First works absolutely fine, but when I plug in the second to the charger, I get a series of red lights that eventually disappear. I googled that maybe the charge for that battery is completely expended and I'd have to get Sprint or bestbuy or someone to help. it is a genuine oem HTC branded battery