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SPOOFING SPAM

ocnbrze

DON'T PANIC!!!!!!!!!
so fortunately i have some time to do some desk work. and we have been getting calls asking why did we call them, when we actually never made a call.....so.....i know that our number is being spoofed by some spam bot to make calls to other people.

is there something that we can do as a business to stop this from happening? i know here in the US we have a Do Not Call List which never works. but is there something we can do?

anybody else have this happen to them?
 
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Those criminals pick random numbers to spoof, and call over VOIP. The Do Not Call list applies to legitimate companies in the United States... these scum-puppies are neither legitimate nor in the U.S. so they don't care.

You can try contacting your carrier to see if they have any recourse on blocking your number from any device except yours... if they do, please let us know. Good luck.
 
I tend to think the Do Not Call Registry has helped a lot over the years. Keep in mind that it's oversight can only apply to legitimate telemarketers, a once growing industry that thankfully was cut down to size since services like Do Not Call were implemented.
Which carrier do you use? It might have additional call filtering services you can sign up with:
https://www.tomsguide.com/us/wireless-carrier-robocalls,news-30351.html
 
LOL, reminds me of a story.

A friend had a transmission shop with a public phone.

One day he gets a call from an angry person who wants to know who called her from that phone and that she does not know them and wants them to stop.

He says, "mam, it is a public phone, I am not responsible for who calls you from it nor do I know who called you from it !"

She continues to go off on him about stopping people from calling her from the phone ....

really lol I am !
 
Unfortunately you've had the random 'luck' of a spammer having spoofed your number. There isn't anything you can do about it unless you want to change the number, and of course that would negatively impact your business if existing and potential customers with the old number couldn't reach you. You can screen incoming calls before picking up and let the spammer complaint ones go to voicemail, but your legit customers might not appreciate that.
The registry has become useless with the advent of number spoofing. The offshore spammers and scammers could care less about it. Blocking numbers is useless too since they change every time.
I just don't answer the phone any more unless I know who is calling. If it's really someone trying to reach me they can leave a message. Sometimes the bots leave a message too but it's half cut off because they start yapping as soon as the VM greeting answers. And sometimes the message is in Chinese, I guess those are trying to reach Mike. ;)
 
I'll tell you how to fix the problem, but first let's talk about your car's extended warranty.
eek.png

Sure, is that the Ferrari, the Rolls or the Bugatti? It's bumper-to-bumper right?
 
If it's a business, it's time for an automated answering system with menu options. The greeting should include that companies like yours are often targeted by spammers; that they "spoof" a company's number on Caller ID to make it appear to come from the company when it doesn't; and that your company would never engage in such activity.
 
Yeah, this recently has become an issue..... like in the last few days. If this keeps up, then I will suggest an automated service or something to that effect.
 
I tend to think the Do Not Call Registry has helped a lot over the years. Keep in mind that it's oversight can only apply to legitimate telemarketers, a once growing industry that thankfully was cut down to size since services like Do Not Call were implemented.
Which carrier do you use? It might have additional call filtering services you can sign up with:
https://www.tomsguide.com/us/wireless-carrier-robocalls,news-30351.html

The Do Not Call Registry is another scam.

First, there are no 'legitimate' telemarketers.
The best ones are no better than a Billy Mayes ad on TV at 3 in the morning.

Second, every telephone terrorist on earth gets copies of the DNCR, so that they have lists of numbers that they know are real- and not expecting scam calls.

I know this is true from personal experience.

We had 100+ scam calls each month, and that more than doubled as soon as we got put on the list.

After having our number removed from the DNCR, the calls decreased back to 'normal' amounts.

Also, there are two registries- one is Federal, and one is with whatever state you reside in.

Both are worthless.
 
I have found that nomorobo helps a lot with reducing scam & spam calls. If a new number gets through, I can report it and build the database of known/suspected spam. Known spam doesn't even ring: it goes right to my voice mail, where it will generally disconnect.
 
The Do Not Call Registry is another scam.

First, there are no 'legitimate' telemarketers.
The best ones are no better than a Billy Mayes ad on TV at 3 in the morning.

Second, every telephone terrorist on earth gets copies of the DNCR, so that they have lists of numbers that they know are real- and not expecting scam calls.

I know this is true from personal experience.

We had 100+ scam calls each month, and that more than doubled as soon as we got put on the list.

After having our number removed from the DNCR, the calls decreased back to 'normal' amounts.

Also, there are two registries- one is Federal, and one is with whatever state you reside in.

Both are worthless.

If you do have documented proof of what you claim against the Do Not Call Registry, contact a lawyer. There's money to be made in class action lawsuit.
But I'll continue recommending it, I haven't experienced what you claim, nor has anyone else I know of for several decades now.
 
If you do have documented proof of what you claim against the Do Not Call Registry, contact a lawyer. There's money to be made in class action lawsuit.
But I'll continue recommending it, I haven't experienced what you claim, nor has anyone else I know of for several decades now.

No lawyer could make it worth the time or money.

The phone companies are complicit with the scammers.

They claim to not know where the calls are coming from- this is absurd considering that the scammers are using the phone companies' own systems.

The continual harrassment of customers has been a cash cow for the phone companies, as desperate people spend money on one ineffectual 'solution' or another (provided by the phone company itself or other crap).

Ever notice that when you call 'customer service' for the phone compny, it sure sounds like the very same person answers that just called you three times in a row during dinner?

These scams did not exist until the phone companies started exporting their customer service jobs to countries that basically hate us.
Notice how they do not call people in their home country, unless they have actually set up a scam center in the host nation.

The phone companies gave them the technology that the scammers use to cause grief, misery, and unrest in nations that they despise due to economics/religion.

Proof of this was found when I kindly asked if whom I was speaking was of a certain religion.
The reply was basically a string of 'F-yous' and threats, culimating with the person threatening to blow up my house and kill my family.

When I reported this, the officer wanted to turn the story around as if I was the one making terrorist threats.

I made so many (all legitimate) reports to the FCC that I was asked to stop.

These calls are predominately made to landline phones.
There really is no legitimate reason to have a landline phone if it relies upon the internet to work.
If the power goes out, the phone won't work and you have no internet (which is how the power company requests that you contact them, lmao).

If you notice, a landline phone number is basically a 'freebie' that companies provide with an internet package.
Go ahead and tell them you don't want it, and your bill will not change.
This is all part of the companies being complicit with the scammers.

I have found certain numbers to departments of a phone company, and gave them a dose of what having their 'service' is like.
I called two or three times an hour, and played a recording I made of an actual scam call- or even mimicked one myself.

Of course, they just blocked our number.
They offer number blocking for free to customers as well, but at that time it became full at 14 numbers.
This was good for less than a week.

Scammers can't call a cellphone that is properly protected, but that takes effort from the user.
 
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@ocnbrze have you made any money with this yet?
i have been thinking about it TBH. my problem is that most of the spam i get are robocalls that do not leave a number or anything......so i can't research what company is calling. nor do i have the time to log in the numbers and document everything.

but as soon as i figure things out, i might give it a go.......i'll keep y'all posted.....lol
 
Usually there's an option to connect to a live agent, along with something like "to be placed on our do not call list press 9" (which is the LAST thing you want to do!*). I'm thinking about popping down $47 and maybe a couple of months of the members forum to study up and get smart. If I can't make back $100, I'll be surprised...

*- pressing any button to perform a function like that will flag your number as not only valid, but belonging to a live human being who will interact with the call. Guess what? Your phone number will increase in market value and you'll get MORE calls, not fewer!
 
I tend to think the Do Not Call Registry has helped a lot over the years. Keep in mind that it's oversight can only apply to legitimate telemarketers, a once growing industry that thankfully was cut down to size since services like Do Not Call were implemented.
Which carrier do you use? It might have additional call filtering services you can sign up with:
https://www.tomsguide.com/us/wireless-carrier-robocalls,news-30351.html

Actually, the spam has increased because of the DNCR.

The scammers get the same list as the legitimate callers, and now have an immense list of real working numbers of folks who presume themselves to ve safe because they are on the list.

Our spam calls, ie. ("Hi, this is Rachel at Card Services!") quadrupled after we were placed on the list.
 
The other day I decided to listen to my *plethora* of messages, since the last time I'd cleaned them up. This is my landline I'm talking about. I had *TEN* messages in a row, from different [spoofed] numbers, with the EXACT same bullshit message. It was the one about authorizing a '$999.99 charge on'.... that's all I ever heard before deleting it. Can you imagine? TEN in a row? :mad:
 
Actually, the spam has increased because of the DNCR.

The scammers get the same list as the legitimate callers, and now have an immense list of real working numbers of folks who presume themselves to ve safe because they are on the list.

Our spam calls, ie. ("Hi, this is Rachel at Card Services!") quadrupled after we were placed on the list.

OK, but when you imply that the Do Not Call Registry is just another call blocking app, that's misleading and ignores its actual purpose. DNCR is municipal service where your phone number gets added to a database that businesses and organizations are obligated to ignore. It's supposed to reduce robocalls and sales pitch cold calls from legitimate businesses. It is NOT just some call blocking app or service that you're making it out to be. And it involves people to report violators, so in your case you should be reporting those 'Rachel at Card Services' so actions can be taken to enforce existing laws:
https://www.donotcall.gov/report.html
When people don't even bother to report violators, the spammers just get to keep making more spam calls. (Unless you do have some kind of account issue with 'Card Services' and in that case there is a legitimate purpose behind those phone messages. Simply because you don't want them doesn't categorize them as spam.)
So yeah, you're still going to receive spam calls after registering with DNCR but it can only reduce the number of spam calls you would actually be receiving, but it isn't a 100% solution. It's naive to think that this is going to just stop everyone from being able to spam you.
https://consumer.ftc.gov/articles/national-do-not-call-registry-faqs#what doesn't do
 
OK, but when you imply that the Do Not Call Registry is just another call blocking app, that's misleading and ignores its actual purpose. DNCR is municipal service where your phone number gets added to a database that businesses and organizations are obligated to ignore. It's supposed to reduce robocalls and sales pitch cold calls from legitimate businesses. It is NOT just some call blocking app or service that you're making it out to be. And it involves people to report violators, so in your case you should be reporting those 'Rachel at Card Services' so actions can be taken to enforce existing laws:
https://www.donotcall.gov/report.html
I absolutely agree that spam calls should be reported, but there's a problem: when the spammer is using a *spoofed* name and number, an innocent person's number can get reported inadvertently. Say that I get a call ostensibly from Jane A Doe, (818) 555-8765, and it's a bullshit robocall spam. If I report the phone number shown on caller ID, the *REAL* Jane A Doe (if she exists), or whatever the name is of the REAL owner of the phone number, ends up being reported, but they had nothing to do with the spam call. That's why I stopped reporting these annoying calls--there's no point reporting a call when you know damn well that its caller ID information is false.

When people don't even bother to report violators, the spammers just get to keep making more spam calls. (Unless you do have some kind of account issue with 'Card Services' and in that case there is a legitimate purpose behind those phone messages. Simply because you don't want them doesn't categorize them as spam.)
So yeah, you're still going to receive spam calls after registering with DNCR but it can only reduce the number of spam calls you would actually be receiving, but it isn't a 100% solution. It's naive to think that this is going to just stop everyone from being able to spam you.
https://consumer.ftc.gov/articles/national-do-not-call-registry-faqs#what doesn't do
I wish there was a better solution than what we have available to us now. But as long as these scumbag scammers continue spitting out millions of SPOOFED phone calls, reporting just doesn't work...
 
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