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Root [Sprint/Cricket] Reflash Sprint

Sprint told me its because of root that that happened. And I've read around that ESN's can get messed up that way too, since rooting is done through odin.


What I am trying to do is fix my phone so that it will be recognized in sprints database. The ESN is clean. And no I'm on stock rom (just reflashed stock) and no longer rooted.
 
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Sprint told me its because of root that that happened. And I've read around that ESN's can get messed up that way too, since rooting is done through odin.


What I am trying to do is fix my phone so that it will be recognized in sprints database. The ESN is clean. And no I'm on stock rom (just reflashed stock) and no longer rooted.

Is the phone activated?

When you try to do a PRL and profile update from settings>updates what happens
 
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