First, don't get me wrong. I like Sprint. I have been a Sprint customer for over 10 years. For the most part, I have had little to complain about. But this, what I am about to share with you all, is one of the funniest things I have experienced with Sprint.
The local Sprint store reps will tell you straight out that Lafayette, Louisiana, where I live, does NOT have 3G. My Moment always reads 1X in my home area. I just returned today from Houston. While there, I had EVDO on my phone during my 4-day stay. And my phone was fast! Much faster than it is here in Lafayette. I sometimes take trips to our capital, Baton Rouge, and get EVDO there, too.
So, and this is where it gets funny, I heard that a town 70 miles from here, Lake Charles, was getting 3G in July. I wrote Sprint and asked them when my town would get 3G. As of today I have had 3 email exchanges with different reps at Sprint. The first rep wrote:
"As per the available details, the coverage at the account
billing address is satisfactory. The 3G network is available in almost
all the areas." [emphasis mine.]
Notice the wording: "available details," "coverage at..address is satisfactory...", 3G..available in 'almost' all the areas."
Never once did the rep say, "You have 3G in Lafayette, LA." He made 2 separate comments that said, 1. I have satisfactory coverage, and 2. 3G is available in almost all the areas. I think Sprint expects me to read the 2 separate statements as one.
Now...believe it or not, I received the SAME response from another rep when I responded to the first message questioning their truthfulness. So, last night, I emailed Sprint with a challenge; answer my question with ONE WORD, "Yes" or "NO." And my question was, "Does Lafayette, Louisiana use, have access to, Sprint's 3G network?" Again I emphasized that I wanted a one word response. And now...for the joke of it all; below is their response...read it and weep (or laugh
"I understand your concern and checked there is satisfactory coverage your billing address." [again, emphasis mine.]
So there it is...they CANNOT answer my question with a Yes or No. Gee...I wonder why???
Giz
The local Sprint store reps will tell you straight out that Lafayette, Louisiana, where I live, does NOT have 3G. My Moment always reads 1X in my home area. I just returned today from Houston. While there, I had EVDO on my phone during my 4-day stay. And my phone was fast! Much faster than it is here in Lafayette. I sometimes take trips to our capital, Baton Rouge, and get EVDO there, too.
So, and this is where it gets funny, I heard that a town 70 miles from here, Lake Charles, was getting 3G in July. I wrote Sprint and asked them when my town would get 3G. As of today I have had 3 email exchanges with different reps at Sprint. The first rep wrote:
"As per the available details, the coverage at the account
billing address is satisfactory. The 3G network is available in almost
all the areas." [emphasis mine.]
Notice the wording: "available details," "coverage at..address is satisfactory...", 3G..available in 'almost' all the areas."
Never once did the rep say, "You have 3G in Lafayette, LA." He made 2 separate comments that said, 1. I have satisfactory coverage, and 2. 3G is available in almost all the areas. I think Sprint expects me to read the 2 separate statements as one.
Now...believe it or not, I received the SAME response from another rep when I responded to the first message questioning their truthfulness. So, last night, I emailed Sprint with a challenge; answer my question with ONE WORD, "Yes" or "NO." And my question was, "Does Lafayette, Louisiana use, have access to, Sprint's 3G network?" Again I emphasized that I wanted a one word response. And now...for the joke of it all; below is their response...read it and weep (or laugh
"I understand your concern and checked there is satisfactory coverage your billing address." [again, emphasis mine.]
So there it is...they CANNOT answer my question with a Yes or No. Gee...I wonder why???
Giz