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Help Stuck in Bootloop/Recovering data

T

TechIssues

Lurker
Hi there,

I've had a look at the previous threads but none of them could help.

The other day my HTC one sv turned on to Boot loader and has been stuck ever since - I Try to run fastboot, factory reset, clear storage etc but none of these work - it just loops back to the original menu.

Would anyone have any solutions for this? Would be greatly appreciated. Also on this subject, I took a lot of photos, only some of which have been saved onto the SD card - would anyone know what my chances are of recovering those on the phone storage?

Many thanks
 
If you can fix the bootloop without a factory reset or flashing another ROM, you can recover the photos in internal storage. If not, you can't. Both factory reset and flashing a ROM (which requires a factory reset if you don't want another bootloop) wipe out anything you've put on the phone since you first turned it on.
 
A reset from a custom recovery (in order to flash a ROM) doesn't normally wipe the /sdcard partition, just /data. So that could work. Heck if you can get a custom recovery on you could use adb pull to retrieve files.

The problem is that if you need to use the official bootloader unlock to install a custom recovery that will fully wipe the device :(
 
Thanks for the replies guys.

Rukbat - any ideas on how I might be able to get out of bootloop without resorting to these? I've heard of a method using 'clear cache', would this delete all internal data?

Hadron - any ideas about how I can effect a custom recovery? Bit of a newbie here. Also adb pull? Would a shop technician be able to do anything?

Thanks again
 
A custom recovery is something people install as part of rooting. The problem is that if your bootloader is locked the official HTC unlock will wipe your phone. Some community tools can install a recovery without wiping, but that depends on the phone, and these generally need the phone to be working at the time. So I'm not optimistic about that.

ADB unfortunately either needs the phone running or a custom recovery which supports it, so same problem.

I doubt a shop technician can do anything that will save your data. In fact if you have done a factory reset,, clear storage etc from the bootloader or stock recovery already I suspect the data are gone. Those operations will already have cleared the cache, by the way.

It can be fixed, unless it's hardware, using a HTC ROM Update Utility. The device section here would be the best place to get advice on which. But that WILL wipe the device for sure. Unfortunately I'm not sure there's much else, unless by some chance your bootloader is already unlocked.
 
Thanks for getting back Hadron.

For custom recovery, would you know where I might be able to find the custom recovery tools you mention? However I'm a little resigned to maybe just having to use HTC unlock if the recovery can only work with the phone working.

Because it seems to be on bootloop in fact the system doesn't even allow me to perform a factory reset so it looks like the basic unlocking program may be the best option. Cheers
 
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