Good day everyone,
My problem started a month and a half ago, but in a different form. The battery of my Motorola Droid Razr went too low, and it only showed the bright white light whenever I tried to charge it. This is an error code that means that the battery ran so low that it is now in a protective mode that you can only get it out with higher amounts of amperage, using a cable that I don't have myself. I returned it to the store, they sent it to the motorola factory, and I got it back yesterday. Now, it might be important for me to note that I live in the Netherlands; the nearest Motorola factory was the one in Germany. It took a solid 5 weeks for me to get my phone back.
Right, so today/yesterday I tried to turn on my phone, excited to have it back after such a long time. It got stuck in a bootloop. All it does is show the red/white M, with dual core below it. This is the first screen you normally see when you boot the phone. After a second or 5, the screen goes black, only to be replaced by the red/white M, this time without the dual core text. After a while ripples start to show around the M, but without vibrations. The menu buttons also do not light up. Normally the same happens, but it vibrates rather violently and the menu buttons do light it; it means that the phone is booting the firmware.
The phone keeps this up for a few minutes, after which it starts all over again, from the red/white M with the dual core text. It does does indefinitely, until the battery runs out. It doesn't shut down in between, so this takes quite a while. I tried forcing it to reboot with the volume down + power button (which is a hardware reboot), but that just makes the cycle start over again. Very, very rarely (usually after looping for about an hour), the phone DOES go on. However, it soon crashes again, being on between 10 seconds and 5 minutes.
Now here is what I think happened. Before I sent the phone to the factory, I was running an old version of android, still in Gingerbread. I don't know exactly what firmware it used, but it was rather old, maybe half a year at least. However, now that I have it back, I appear to have been updated to ICS 4.0.4. The firmware running on the phone is also new (obviously), version 672.180.41.XT910.NonEFIGSRetail.en.EU (EU for Europe obviously, and NonEFIGS for non English, French, Italian, German and Spanish) as I live in the Netherlands. Now what I figure has happened is that the factory tried to flash my phone to the new firmware after they had fixed the issue, and the update didn't take.
Now, I could obviously return the phone to the store again and have them repair it, but that will take another month. Also, the store is very disappointing to say the least; they will not give me a replacement phone in the meantime, which is very bothersome. So I'd rather try and solve the problem myself.
However, I don't know how to flash 672.180.41.XT910.NonEFIGSRetail.en.EU again. I have already found the update somewhere, but the instructions all require me to either have the phone on, or be able to access the SD card, which I also cannot do from this state. I sadly also don't have a separate card reader. I can however access the boot menu with volume + volume - power held together, which lets me access the AP Fastboot menu. I know for certain that you can flash for here, but the utilities available for this only use American versions of the firmware, so I am not comfortable using those.
Could anyone give me instructions what to do from there? I already did a factory reset, which did nothing to fix the situation.
In AP Fastboot, I can connect the phone to the PC and it will detect having a USB connection. Also, I'm on Windows 7, with motorola drivers installed.
Note: If I'm on the wrong path with trying to fix it all, please do say so! By no means do I want to screw up the situation any further, as I could still have it repaired for free, it just takes a long time and I'd rather not.
Note2: If I am missing any crucial info, please let me know too!
My problem started a month and a half ago, but in a different form. The battery of my Motorola Droid Razr went too low, and it only showed the bright white light whenever I tried to charge it. This is an error code that means that the battery ran so low that it is now in a protective mode that you can only get it out with higher amounts of amperage, using a cable that I don't have myself. I returned it to the store, they sent it to the motorola factory, and I got it back yesterday. Now, it might be important for me to note that I live in the Netherlands; the nearest Motorola factory was the one in Germany. It took a solid 5 weeks for me to get my phone back.
Right, so today/yesterday I tried to turn on my phone, excited to have it back after such a long time. It got stuck in a bootloop. All it does is show the red/white M, with dual core below it. This is the first screen you normally see when you boot the phone. After a second or 5, the screen goes black, only to be replaced by the red/white M, this time without the dual core text. After a while ripples start to show around the M, but without vibrations. The menu buttons also do not light up. Normally the same happens, but it vibrates rather violently and the menu buttons do light it; it means that the phone is booting the firmware.
The phone keeps this up for a few minutes, after which it starts all over again, from the red/white M with the dual core text. It does does indefinitely, until the battery runs out. It doesn't shut down in between, so this takes quite a while. I tried forcing it to reboot with the volume down + power button (which is a hardware reboot), but that just makes the cycle start over again. Very, very rarely (usually after looping for about an hour), the phone DOES go on. However, it soon crashes again, being on between 10 seconds and 5 minutes.
Now here is what I think happened. Before I sent the phone to the factory, I was running an old version of android, still in Gingerbread. I don't know exactly what firmware it used, but it was rather old, maybe half a year at least. However, now that I have it back, I appear to have been updated to ICS 4.0.4. The firmware running on the phone is also new (obviously), version 672.180.41.XT910.NonEFIGSRetail.en.EU (EU for Europe obviously, and NonEFIGS for non English, French, Italian, German and Spanish) as I live in the Netherlands. Now what I figure has happened is that the factory tried to flash my phone to the new firmware after they had fixed the issue, and the update didn't take.
Now, I could obviously return the phone to the store again and have them repair it, but that will take another month. Also, the store is very disappointing to say the least; they will not give me a replacement phone in the meantime, which is very bothersome. So I'd rather try and solve the problem myself.
However, I don't know how to flash 672.180.41.XT910.NonEFIGSRetail.en.EU again. I have already found the update somewhere, but the instructions all require me to either have the phone on, or be able to access the SD card, which I also cannot do from this state. I sadly also don't have a separate card reader. I can however access the boot menu with volume + volume - power held together, which lets me access the AP Fastboot menu. I know for certain that you can flash for here, but the utilities available for this only use American versions of the firmware, so I am not comfortable using those.
Could anyone give me instructions what to do from there? I already did a factory reset, which did nothing to fix the situation.
In AP Fastboot, I can connect the phone to the PC and it will detect having a USB connection. Also, I'm on Windows 7, with motorola drivers installed.
Note: If I'm on the wrong path with trying to fix it all, please do say so! By no means do I want to screw up the situation any further, as I could still have it repaired for free, it just takes a long time and I'd rather not.
Note2: If I am missing any crucial info, please let me know too!
