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Help Sudden video playback failure

km2002

Well-Known Member
My wife just got a ZTE C2. Being a big user of FB (and other video sources), she's played a lot of videos since getting the phone last Thursday (and we got an unlimited data plan with the phone). A few minutes ago, she sent me a note to ask why suddenly she couldn't play videos. Not being in the same room, I asked her was error message(s) was/were displaying. She replied, "Sorry but an unknown error has occurred and cannot play video." She says this happens from any video source; even the native video player on the phone isn't working. Has anyone else run into this, or does anyone have an idea why this may have started suddenly? Thanks, all.
 
OK, I had my wife reboot her phone and she can play videos again — for now. But has anyone experienced this and knows how to keep it from happening again? Thanks.
 
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