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switch users + get app data

hello

i am requesting your help please about 2 things.

1. getting app's data
i am switching phone from my old oneplus 5T to another oneplus ...
there is one app on my 5T for which i have completely forgotten the login and password. but as i have log many months ago, i still can use it...
is it possible to retrieve all data of its app in order to paste it on my new phone?
i tried to get the Android/data folder : "com.application.tv" but it is still request my login et password.
do you have any idea please ?

2. as i am changing the phone, i wanted to give the old one to my mom.
i am adding a new user and launching the "oneplus switch" and it is indicating me that it can't work on guest users...
how to solve this please?
do i need to reset the whole phone?
i really wish to avoid this...

thanks a lot for your help


regards
 
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