jrsummersill1
Member
I just received a Rush to replace my Prevail and I am one of the ones that is grandfathered in under the $35 shrinkage plan. I know that this has been discussed a few times, but I have two questions. I am hoping that someone who was also grandfathered in with a Prevail and switched could answer them for me.
First, if you go online and update your handset through your online account, will you lose $5 of your current shrinkage? I have researched this online and seen conflicting answers. Some say that you only lose your shrinkage if you call and go through a rep and that if you do it online you won't. Others say it doesn't matter whether it is with a rep or online, either way you will lose it.
Second, I just paid my monthly bill a few days ago, if I update right now, will they try to get me to pay another monthly bill? Or if it goes up $5 due to not being a Prevail, will they just charge me $5? I don't want to have to start the month over just to update the handset.
Thanks in advance for any info you can provide!!
First, if you go online and update your handset through your online account, will you lose $5 of your current shrinkage? I have researched this online and seen conflicting answers. Some say that you only lose your shrinkage if you call and go through a rep and that if you do it online you won't. Others say it doesn't matter whether it is with a rep or online, either way you will lose it.
Second, I just paid my monthly bill a few days ago, if I update right now, will they try to get me to pay another monthly bill? Or if it goes up $5 due to not being a Prevail, will they just charge me $5? I don't want to have to start the month over just to update the handset.
Thanks in advance for any info you can provide!!

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