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sync email failed

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Samsung G3 suddenly stopped allowing our emails to sync. At 1st they synced automatically as directed every 30mins, then the auto sync stopped, but we could do it manually. Now sync in disabled & when we try to enable it that option is not available. Under setting the master sync box is unchecked but it says it's disabled????? How do we fix this? We can get online, go to email site & get mail...
AT&T is carrier. Verizon internet at office; Comcast at home...same results.
 
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