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Root [T-Mobile] Pause Dialing not working as documented

B

blueiceking

Lurker
Details to date - (4/4 - 4/15)

Carrier: T-mobile
Phone: SamSung Galaxy S III
Model: SGH-T999
Andriod version: 4.1.1
Baseband Version: T999UVDLJC

Using the setup from the Samsung S III manual is straight forward.

Link to manual, see page 77 section named "Pause Dailing" - http://downloadcenter.samsung.com/c...I_English_User_Manual_JellyBean_UVDLJC_F7.pdf

My example of T-Mobile Voice Mail contact

18056377243,1234

Where the first number is the T-mobile Voice Mail system, the comma is for a two second pause, then the password.

Once I connect to any voice mail system: T-Mobile, my work, my home answering machine. I am can NOT get the tones or signal to be accepted by the remote application. The tones are generated, I hear them, but the remote application does not.

I have called T-Mobile support, they tested on same phone model and it too failed. They said to call Samsung. Samsung tested on T-moblie carrier with same model and it worked. They ask me to clear cache and application data for Phone and Contact application, reboot phone and test. This did not reslove the issue. so I am told to do a complete resett. I have been reviewing that all my data, contacts, applications setting are captured before attempting this. It may be a day or two. I really believe it is a bug with the Contact and or Phone application. I see lots of post dating back to 2010 reporting this issue. My old Samsung dump bar phone worked fine with this feature for years. I had another person test on a differnent model with Version and it worked like a charm. So which is it (Samsung or T-mobile or application Bug?) :mad:

Any other suggestions before I reset?
 
When you dial your Voice Mail is there a beep or something before you input the Password? Have you tried setting it up using the Wait Dialing instructions. Just a thought.
 
There is no beep from the T-mobile carrier. I have tested with the following cases each time the Voice menu "agent" does not "hear" my tones to perform any functions.
Test #
#1 18056377243,1234
#2 18056377243,,1234
#3 18056377243,1234#
#4 18056377243,,1234#
#5 18056377243;1234
#6 18056377243;1234#

When using the wait ";" for test #5 or 6, the phone dails then waits. I am prompted with a message "Send the following tones? 1234# No or Yes". When I select Yes, the tones are passed, then when I press the keypad to access my mail it generates tones, but the Voice mail agent does not respond. If I answer No, then use the keypad for the password 1234#, I get in and the keypad works with the Voice mail agent. I had a friend perform this test with another Droid phone, different model and different carrier, it worked. What was notice was all the dialing numbers and pauses where presented on the phone, this has never occurred on my model. I don't have that model name/model, but it is a 4.1.2 Andriod and the carrier is Verizon.
 
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