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Root Take a breath - something to think about.

neilster1

neilster1

Lurker
I was just reading a thread mentioning the find of a ICS user manual for Verizon.. made me think a bit.

If you read no further, remember this - We're not the only ones (forum readers, rom flashers) that will get this update.

Verizon has got to prep their store employees, call center agents and dealers for the impending update.. because at the same time I'm pushed the update some sweet grandmotherly-type down the street from me who was sold this phone will get it too. She might be freaked out when the whole look and feel changes.. and she's going to call Verizon.

It isn't just as simple as pushing the update when you've got to be able to support ALL of your customers.. if you don't prepare your entire support system you'll have a customer service nightmare on your hands. I guarantee Verizon doesn't want that, and that preparation for thousands of stores and employees isn't cheap nor can it be fast.

Let's be patient.. and I do need to take my own advice.
 
neilster1 said:
I was just reading a thread mentioning the find of a ICS user manual for Verizon.. made me think a bit.

If you read no further, remember this - We're not the only ones (forum readers, rom flashers) that will get this update.

Verizon has got to prep their store employees, call center agents and dealers for the impending update.. because at the same time I'm pushed the update some sweet grandmotherly-type down the street from me who was sold this phone will get it too. She might be freaked out when the whole look and feel changes.. and she's going to call Verizon.

It isn't just as simple as pushing the update when you've got to be able to support ALL of your customers.. if you don't prepare your entire support system you'll have a customer service nightmare on your hands. I guarantee Verizon doesn't want that, and that preparation for thousands of stores and employees isn't cheap nor can it be fast.

Let's be patient.. and I do need to take my own advice.
Click to expand...

Very well spoken :D
 
who cares about grandma! jk :p

But really though, it's not like we are iphones owners...a new interface won't make our head exploded :p

But I get your point neil =]
 
I agree.

Software updates to devices not released with ICS have not gone without pain. Samsung's Galaxy S2 lineup across multiple carriers was plagued with awkward moments, bricking, fragile results and overall nastiness (*cough* Sprint)

The Motorola updates to the Razr weren't a cakewalk either. Any customer who has to call Customer care after their ICS update is a likely several hours of fruitless "low level support" card reading followed by a handset replacement.

And that's after rigorous testing.
 
neilster1 said:
I was just reading a thread mentioning the find of a ICS user manual for Verizon.. made me think a bit.

If you read no further, remember this - We're not the only ones (forum readers, rom flashers) that will get this update.

Verizon has got to prep their store employees, call center agents and dealers for the impending update.. because at the same time I'm pushed the update some sweet grandmotherly-type down the street from me who was sold this phone will get it too. She might be freaked out when the whole look and feel changes.. and she's going to call Verizon.

It isn't just as simple as pushing the update when you've got to be able to support ALL of your customers.. if you don't prepare your entire support system you'll have a customer service nightmare on your hands. I guarantee Verizon doesn't want that, and that preparation for thousands of stores and employees isn't cheap nor can it be fast.

Let's be patient.. and I do need to take my own advice.
Click to expand...
What?
If VZW employees have the inept ability after a perp, God help us if they didn't! :)
 
Ahh another view of the ICS Rumor. Well in fairness the update could easily be interrupted and I believe it is optional. So those who simply adore Gingerbread with all its beauty (feel free to add in sarcasm) can easily choose to ignore the OTA Update.

Ehh, and with the Grandma remark, she probably knows what she's doing holding an Android enabled device. Then again I'm being too technical.
 
neilster1 said:
I was just reading a thread mentioning the find of a ICS user manual for Verizon.. made me think a bit.

If you read no further, remember this - We're not the only ones (forum readers, rom flashers) that will get this update.

Verizon has got to prep their store employees, call center agents and dealers for the impending update.. because at the same time I'm pushed the update some sweet grandmotherly-type down the street from me who was sold this phone will get it too. She might be freaked out when the whole look and feel changes.. and she's going to call Verizon.

It isn't just as simple as pushing the update when you've got to be able to support ALL of your customers.. if you don't prepare your entire support system you'll have a customer service nightmare on your hands. I guarantee Verizon doesn't want that, and that preparation for thousands of stores and employees isn't cheap nor can it be fast.

Let's be patient.. and I do need to take my own advice.
Click to expand...

I agree in the having patience part. There seems to be a few other ROMS and what-not to muck with while we wait for ICS to roll out. Also, I would be surprised to find that Verizon has not already updated their staff on support for this phone. Sure, there is probably a few things to clean up but the speculations of such are likely just that.

Of course, I am speculating myself... We each have our opinions on the matter. Overall- it'll happen when it will happen.
 
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