Help Taking it to a repair facility. what can be expected?

[noahj1102]

I have had the Evo3D for over a year I bought from Best Buy as an upgrade. This last month the battery life sucks and I'm getting poor reception when before I was getting great. My wife has a Galaxy S2 and her reception is great even when we are standing side by side.

I have insurance so I called Sprint CS tonight and they told me to take it to an official store for it to be looked at tomorrow.

I haven't done anything mechanical to the phone, maybe added an app or two, but I monitor their background usage and its nothing significant.

We were recently in Hawaii and I had more times of no service where my wife had good.

I just don't know the issue and I was wondering what I can expect Sprint to say tomorrow?

 

[marctronixx]

HI,

this is something Sprint techs can answer. anyone here can only speculate.

just go ahead with the service appointment, and if they are recommending something you are no comfortable with, then do not accept the work. if you have insurance through sprint, you will get a replacement if the shop deems the handset not worth the repair.

could be any number of issues that could be wrong. again, let them look at it.

 

[jerofld]

The repair center will want to take a look at it to see if they can reproduce the problem, and if so, will likely replace your phone as it is still in the 1 year warranty period. The EVO 3D isn't a year old, yet, so you're still under that.

 

[DonB]

think he said he has had it for over a year now, I hope is was mistaken, they may still repair it anyways, but may not replace it.

The repair center will want to take a look at it to see if they can reproduce the problem, and if so, will likely replace your phone as it is still in the 1 year warranty period. The EVO 3D isn't a year old, yet, so you're still under that.

 

[jerofld]

think he said he has had it for over a year now, I hope is was mistaken, they may still repair it anyways, but may not replace it.

The Evo 3d was released June 24th, 2011. Early release was June 21. Which would mean that the 1 year mark would be next month. IIRC, our device has a 1 year warranty for defects.

 

[DonB]

I know that, but was just mentioning what the OP remarked, maybe he got a free demo from someone or has contacts in getting a phone earlier for testing, I do not know, but thought I would mention it anyways.

FWIW I know someone that test phones for the manufactures and got one in early May of 2011 before initial release, thus the reason why I brought it up

The Evo 3d was released June 24th, 2011. Early release was June 21. Which would mean that the 1 year mark would be next month. IIRC, our device has a 1 year warranty for defects.