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The smartphone industry

omnius

Android Enthusiast
I'm curious how everyone here feels about it. My personal feelings are that the way it's set up, it's highly profitable for the industry but very little savings are being passed down to the consumers.

If you look at the upper tier of newer smartphones, the cost of a new smartphone is averaging about $500-$700. In many countries this up front cost can be mitigated by carrier subsidizing that cost by you signing up for a 3 year contract term. But here's the rub. If your smartphone breaks down after the 1 year warranty, you're left with a good portion of your contract and no phone. The options left to you are to pay an early upgrade fee of around $300 and restarting your 3 years all over again.

Or you can buy another phone outright. However if you want to stay in the same tier of phone, this will cost you $500-700. Taking a look at entry level smartphones in the sub $300 range, you'll discover the specs are lower than a top tier phone a year older than a new entry level smartphone. Single core cpu, half the RAM, half the storage etc.

Or you can repair your current one, with no replacement phone given, taking a week, and paying around $100 for the repair with no guarantee it will go well the first time.

Taking an extended warranty to avoid all this will add another $100 to the cost of your phone.

I don't think it's very hard to immediately notice how common it is for smartphones to become screwed up after only 18 months or so when you spend any amount of time on boards like this and see all the malfunctioning phone posts. These are pretty delicate gadgets that get crammed in pockets, sit on hot cardock dashboards, dropped, and are subject to daily use wear and tear. I also heard an interesting comment from a store employee I was discussing this with, who told me that her store refers to the period of being after warranty, but before contract finishing as "the rough spot". I said "you guys actually have a term for it??" to which she said yes.

This entire state of affairs works extremely well to the industry's advantage. I obviously don't like it, but I will give credit where it's due, they have quite a clever thing going for themselves.

So what to do? The way I see it there are really only two choices here. You can either suck it up and resign yourself to possibly being on the hook for $500 - $700 every 18 months, or, you break the industry's cycle and stop buying upper tier phones and stick with the $300 entry level phones and avoid contracts. But wait, there's more. The only savings I will get from doing this will be saving a total of $300 on the cost of the phone. Because guess what? The cost of the monthly voice/text/data remains exactly the same whether I sign for 3 years or no contract at all! Like I said at the start, all of this is great for the industry, but sucks for me. Hey, I'm all for a company being profitable. But it seems to me that 100% of it is good for the industry, and 0% to the consumer's interests.
 
I do see where you are coming at, but I look at them like computers. I got my first computer, other than school computers, in the year 2000. That computer consisted of:
750MHz Processor
64 MB Ram
20 Gb HD
and a video card that was 64Mb as well I believe, oh and don't forget the 56k Modem! haha

But in 2000 that cost 1250, compare those specs to a current top of the line phone, I'll use my razr in comparrison. My rarz consists

Dual Core 1.2Ghz Processor
1 Gb Ram
16 Gb memory.

The full retail price of the phone is 650.
so in essence the only thing my razr does not out perform on is the Hard Drive space, so 12 years later I have a more powerful machine in my hand for 600$ less then I had to spend for the bulky machine you had to sit in front of. add to it that our phones are also equipped with 1080P HD Cameras as well as a secondary camera facing forward.

Electronics get cheaper with time in accordance with Moores Law. I use to think the same thing about smart phones until I thought about it and then put it into the perspective I just exampled.
As far as the carriers go, they are there to provide the consumer with the service And you're paying a phone bill and an internet bill together there. Warranties I opt not to get them, 90% of the time my phones/ any device that offers a warranty last longer than the warranty itself.

Its all just a matter of how you look at things and your perspective on it all is.
 
Here in the states, we only have 2 year contracts, which seems to work out pretty well with the "rough spot" in the phones life. Like my Droid X started giving me problems, but it was right about time for an upgrade anyways, so I got a new phone for the subsidized price. That whole subsidized price thing irks me though. I understand that if I get a lower price on the phone, it's because I'm paying for it over the length of the contract. But if that's the case, why is the monthly fee the same even if I buy the phone outright? It should be less since nothing is being subsidized, right? Something is not right there.
 
Just a suggestion:

"The smartphone industry" looks to me like the various OEMs that design and manufacture the phones and software for them, not the retailers that sell them. It looks like your beef is with the retailers, not the OEMS. Correct me if I'm wrong there, please.

More specifically it looks like your main beef is the lock-in contracts that the cellular carriers, not the 3rd party retailers like Best Buy, not the OEMs or any other industry sector. Again, please correct me if I'm missing the mark.

Most everyone here knows about store warranties, and realize that most are not worth it, but there are a few exceptions. True that's not the cellular carriers' fault unless you're buying at one of their stores. But since every warranty is unique to the seller and go beyond just smart phones, it's not exactly "the smartphone industry" either.

Perhaps it would be less confusing to dimwits like me if the main issues were broken out and addressed individually. In other words, have a "I hate 2 year contracts" section, a "I hate store warranties" section, and so on.

Just a thought. Thanks for listen...reading. :)
 
i am think the root of the issue is...

contracts... vs no contracts...price is the same for monthly service.
it is mainly in USA. we get subsidized pricing. get a $600-800 for $200.
new and lastest. but this is great for those that like to get the news toy as much as possible.

it is not the makers.. the charge what they charge warranty the product for 1 yr.

it is the carriers.. that want to lock you in on a contract!
after your contract is done.. and you are paying the same each month.. why not get a better phone. after 2 yrs.. even the FREE + contract is a better phone that you got now.

i think the only usa carrier that has a no contract savings price is Tmobile.
 
Phone subsidies artificially prop up the retail price of a phone. If carriers went away from contracts and subsidies, you would see a lot of phones drop in price. (Look at the Galaxy Nexus unlocked, $349!?)
 
I do see where you are coming at, but I look at them like computers. I got my first computer, other than school computers, in the year 2000. That computer consisted of:
750MHz Processor
64 MB Ram
20 Gb HD
and a video card that was 64Mb as well I believe, oh and don't forget the 56k Modem! haha

But in 2000 that cost 1250, compare those specs to a current top of the line phone, I'll use my razr in comparrison. My rarz consists

Dual Core 1.2Ghz Processor
1 Gb Ram
16 Gb memory.

The full retail price of the phone is 650.
so in essence the only thing my razr does not out perform on is the Hard Drive space, so 12 years later I have a more powerful machine in my hand for 600$ less then I had to spend for the bulky machine you had to sit in front of. add to it that our phones are also equipped with 1080P HD Cameras as well as a secondary camera facing forward.

Electronics get cheaper with time in accordance with Moores Law. I use to think the same thing about smart phones until I thought about it and then put it into the perspective I just exampled.
As far as the carriers go, they are there to provide the consumer with the service And you're paying a phone bill and an internet bill together there. Warranties I opt not to get them, 90% of the time my phones/ any device that offers a warranty last longer than the warranty itself.

Its all just a matter of how you look at things and your perspective on it all is.

Yes, that's how I look at it too. But at the same time, carriers rip the consumer off with the plans. That's the real rip off :(. The phones are not a bad deal.
 
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