Help To continue, give Google Photos access to your photos

[Stuart Baron]

(First time poster, apologies if i get this wrong)

I have an issue on my pixel 2 xl, I cannot access my photos because the phone thinks that the photo app doesn't have permissions to access it.

Whenever I try to access photos, even through other apps, I get the message:
"To continue, give Google Photos access to your photos" with a "GO TO SETTINGS" button.

When I go to the settings of the app I have gave it all the available permissions.

Restarting the phone doesn't do anything.
Uninstalling photos app and reinstalling doesn't do anything

I can't think of anything that will fix this, or allow me to get access to my photos.

- I am in the android beta program
- Android version Q
- Build Number: QPP1.190205.018.B4

I'm not sure of what more information is required, but I will try anything to fix this.

Thanks in advance.

 

[ocnbrze]

being that you are using a beta version of android q you will most likely need to go to google and provide feedback or issue there. here you most likely will not find any much answers as it is still in beta and not many (if at all yet) have the beta version.

 

[Member 1919122]

Go to settings, apps, Google photos, clear cache. Reboot phone.

 

[codesplice]

You may want to check with other users of the beta to see if they're encountering the same issues:
https://www.reddit.com/r/android_beta

That said, I'm using the beta on my Pixel 3 and haven't had problems with Google Photos. @Dannydet's suggestion to clear the cache for that app is a good one; if that doesn't work, try clearing the data too.