My friend was trying to pay for his monthly photos storage. There was a problem with his card and he decided to go with one of the gift cards. He got it and typed in the code on the back, which was accepted. Somehow, though, the amount was not applied. It just says that he has it in his goo account. Now he's going nuts trying to get these evil idiots to apply the amount. They wanted to verify who it was (duh who). He recently changed phone numbers and they insist on sending the secret code to the old one. There apparently is not an option to change the number, which is ridiculous, especially because even they seem to know that this "recovery" is old and that there is a new phone number.
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Trouble with goo play
- Thread starter Rgarner
- Start date
Milo Willamson
Extreme Android User
Google play can be really tricky, even I had to say "oh well" and move on from it, it can work on varations from time to time, the very last card I got was from my friend, who gave it for me for Christmas, I am not a frequent buyer of them though, but that is their own fault of having a subscrptional pay, sometimes it wires down to the timing of entering the codes itself, just ontop of my head.
Milo Willamson
Extreme Android User
Here’s a clearer, more structured version of what that EB former is trying to say, without the chaos baked into the original message:
Now he’s stuck dealing with support, who are insisting on verifying his identity. The problem is that he recently changed phone numbers, and Google keeps sending the verification code to his old number. Even though Google’s system seems aware that the old number is outdated and that he has a new one, they still won’t let him switch the recovery number during verification. There’s apparently no option to update the number mid‑process, which is causing all the frustration.
Clarified Version
Your friend tried to pay for his monthly photo‑storage subscription, but his credit card wasn’t working. To get around that, he bought a gift card and entered the code. The system accepted the code, but the balance didn’t actually apply to the subscription. Instead, it’s just sitting in his Google account as unused credit.Now he’s stuck dealing with support, who are insisting on verifying his identity. The problem is that he recently changed phone numbers, and Google keeps sending the verification code to his old number. Even though Google’s system seems aware that the old number is outdated and that he has a new one, they still won’t let him switch the recovery number during verification. There’s apparently no option to update the number mid‑process, which is causing all the frustration.
What the message
- He paid with a gift card → Google accepted it → but didn’t apply it to the subscription.
- The money is sitting in his Google account, unusable for what he needs.
- Google wants identity verification.
- Verification codes go to his old phone number.
- He can’t update the number because Google locks that option during recovery.
- He’s stuck in a loop and getting increasingly angry.
This is what he meant everyone.
For someone that dislikes Google, so much, perhaps a CrApple phone then?
Milo Willamson
Extreme Android User
One swipe and accidental system wipe out with Crapple lol.
I loathe goo. I didn't say he does. He seems unaware of all the trouble goo can cause. Now at least he's getting a taste of the hell they are to deal with, and he has my sympathy, though unfortunately not my tech support. What can I do to help him? He doesn't understand this stuff at all and ain't gonna try. Is there some simple way, or perhaps a convoluted one, to force goo to accept the payment paid for with their own card?
Milo Willamson
Extreme Android User
Depending on he uses a gift card or a credit card, like i said I do not use google payment not too much, just the freebee stuff.