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Help Turning Off

nherriel

Lurker
upon switching on my samsung galaxy pocket, the media scanner will run and upon successfully scanning, my phone suddenly shut down... i already did removing the SD Card and same things happen. i am thinking if this is cause of virus, so i am thinking of formatting it.. but i want to backup my data before formatting.. unable to manual backup since cant connect phone to laptop due to switching off...
can anyone tells me the cause of switching off??
or
can anyone tells me how can i backup my phone data without turning on the phone...so i can format it..

thank you...
 
Please forgive me if this seems like a foolish question but: the battery is charged? Does this happen if the charger is plugged in when you turn it on?
 
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