Refunds
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Locate Refund
When the seller refunds your order, your Google Checkout account should immediately reflect this change. Cancelled orders are automatically refunded.
You can verify the refund has been finalized in your
Google Checkout account. After an order is refunded, you may notice a pending authorization on your credit/debit card. The pending authorization will expire from your account in 1 to 14 business days. Contact your bank for details.
Retry Failed Refund
Funds will automatically be returned to the credit/debit card used at the time of purchase. If your bank declines a refund from Google, you'll need to update your card or provide a new card to receive your refund; the money will automatically be returned to the new or updated card.
First, contact your bank to determine why a refund failed. Next, retry the refund by updating your declined credit/debit card, or add a new card to your Google Checkout account.
To add a new card to your Google Checkout account:
- Sign in to your account at https://checkout.google.com/.
- Click Edit payment methods.
- Enter your credit/debit card details and billing address under Add a new payment method.
- Click Save.
To update an existing card, click
Edit under the card information you would like to change. After you've made the desired updates, click
Save.
When you add or update a card, you may see a temporary $1.00 line-item on your statement. The temporary line-item will expire automatically, but it may take several days for the refund to appear on your statement. Specific turnaround times vary by card-issuing bank. Please contact your bank for details.
Switching your default payment instrument or having another valid payment instrument in your Google Checkout account may not automatically resolve a declined refund. For the fastest resolution, follow the instructions sent to you via email.