Help Unable to "Erase everything"

[afmargetts]

Initially I kept getting "Play Store unavailable presently please try later" (or something very similar). I deleted and reinstalled my Google account, but this didn't make any difference. When I tried to wipe everything (Reset) I got as far as bringing up the <Erase everything> and on touching this the backgound around this message goes light grey and nothing happens. Is there any way I can force this option? ver 4.4.4

 

[iwoloschin]

You could do a factory reset.

Settings --> Backup & Reset --> Factory Data Reset

That would wipe everything beyond the base operating system, basically giving you a brand new phone.

 

[afmargetts]

This is the problem - when I attempt a factory reset nothing happens (apart from the background border around the prompt changing to a lighter shade while I touch it).

 

[xdrc45]

This is the problem - when I attempt a factory reset nothing happens (apart from the background border around the prompt changing to a lighter shade while I touch it).

You could always try a factory reset through the stock recovery....
Oower off the phone completely.
Press and hold Volume Down, Volume UP and Power buttons all at the same time.
- don

 

[afmargetts]

When I attempt this (last reply), I get a little android belly up with a tiny red triangle with a black exclamation mark - this eventually times out and I get to see the desktop with "Unfortunately, Google Play Store has stopped" super imposed on it.

 

[jhawkkw]

The belly up android is the sign that you're in the stock recovery. You have to press volume up + power to bring up the menu. It might take more than one attempt because it can be quite finicky.

 

[afmargetts]

Thanks! have glimpsed the (looks like 4 line option menu) but so far have been unable to 'catch it' I can see what you mean by finicky I feel we're getting somewhere now...

 

[afmargetts]

The belly up android is the sign that you're in the stock recovery. You have to press volume up + power to bring up the menu. It might take more than one attempt because it can be quite finicky.

Thanks! Sure was 'finicky' but managed to catch it eventually - timing seems super critical. Wish I'd dropped in here 48 hrs ago...

 

[scythefwd]

Have you tried to DL the factory images and loading g the. Through fastboot? You don't even require recovery then... Just the vol down and pwr at boot and work from there