Help Unfortunately, the process com.android.phone has stopped

[nicky7]

Hi!!! I was buy new phone LG Optimus P880 last week and i have problem. All time when i put my sim card the phone say this error: ''Unfortunately, the process com.android.phone has stopped.'' After all time that error come again and again and when come the error i lost signal. I was change my old sim card to new but nothing, i put my sim card to other android phones from my friends and works perfect, i put my friends sim card to my phone and work perfect too. What i can do? Why my phone not accept that sim card. I must change something in phone setting? can anyone to help me?

 

[StarScream2109]

Hello Nicky have you tried a data/factory reset? Knowing this I can further assist you

 

[nicky7]

Hi, i tried but nothing. message is still there.

 

[StarScream2109]

Hmmm...this is brand new? Not rooted? Have you called your carrier about it? Also the manufacturer

 

[nicky7]

Phone is new. Problem is on number of phone (sim card) i thing because with other sim cards from my friends my phone work perfect.

 

[StarScream2109]

I would say bring it into your carrier and notify them of this issue they should replace your SIM card

 

[nicky7]

I do it 2 time all ready last week but error is there.

 

[StarScream2109]

Hmmm...that's really wired I'm going to talk to someone I'll get back as soon as possible

 

[nicky7]

Ok, Thanks

 

[Metroid Prime]

Hello Nicky welcome to AF! Does taking the SIM card out help? Or seeking a replacement SIM card?

 

[nicky7]

Same phone number, but last week i change to new, my old sim card from 2007(old sim) to 2012 (new sim). if i change number, phone work normal for sure but i don't want to change number.

 

[jerofld]

Same phone number, but last week i change to new, my old sim card from 2007(old sim) to 2012 (new sim). if i change number, phone work normal for sure but i don't want to change number.

They won't issue you a new SIM card with your old number?

 

[nicky7]

I was doing it two times last week but problem still there. I change only the sim, not the number.

 

[Metroid Prime]

Hmm... sounds like you might have to do that unless you tired for a replacement of your device.

 

[nicky7]

This is problem because phone is not from my country

 

[Metroid Prime]

Do you know if the device is unlocked or not? If not then that might be why and you might have to unlock it or change your number to fix the problem.

 

[nicky7]

Device is unlocked but i can't change my number.

 

[AntimonyER]

Hey nicky7, question, are you on the latest firmware for your phone? The reason I ask, this is a known issue from the early days of the N1, according to this: Issue 1864 - android - Unlocking SIM card crashes com.android.phone (StkActivity not found) - Android - An Open Handset Alliance Project - Google Project Hosting It reads as they were aware of the issue, and fixed it in a future update...

 

[Aiden123]

Okay.Look,I see that your phone is LG.But,I have an ANDROID.So mabye you can try to reboot your system