Captivate, I'm truly sorry for hearing about this issue, obviously this is not your first month of usage with AT&T please check your previous months bills (2 ~3 ) months worth and see if the data usuage is about the same. Then call and speak to representatives and confront them with this bill or better yet walk into an AT&T store and ask them *in jest* to change your unlimited plan to the 4GB plan... because obviously that will take you out fo the 2GB limit.
HONESTLY, I truly believe this was a *MISTAKE* on AT&T behalf and if you reasoned with them rationally and with a touch of humor... That will make ALL the difference. Try walking into AT&T store first for the HUMAN touch!
Good Luck and PLEASE do let us know how it works out for you...!
PS. It's not that NOBODY trusts you and/or conspiring against you, it just seems like it's a mistake (HUGE) on AT&T part but it's affecting only *YOU* not everyone in general. That's why your post has been met with SKEPTICISM, because your OP stated this was an issue for ALL, you would have had less of a reaction if your OP didn't state "General Fellow..."
I truly do hope you work out your issues with AT&T billing deptment but as you can by judging all responses this is an isolated incident only to you as no one else is having this issue, myself included...
hi, thank you for the thoughtful post.
i did spend about 30 minutes yesterday on this issue, via customer service, and they said i was correct about data usage being statistically forecasted.
of course, remember the customer service and corporate store reps are only as good as their experience and training. being a past at&t employee in outside business account sales (never in wireless), i know actually a lot about their systems and procedures, which are somewhat similar.
i was able to pimp them for 1,000 rollover minutes and they did agree with it being in error. they even told me they had seen 10 GB users on unlimited plans.
however, i stand by my posts above, as it did happen. and yes, it was a warning regardless if i have screen shots or not to "prove it". people are welcome to be sceptical, as i am as well in life.
the unlimited plan i have is only $30. i think the 4 GB is $45, which is not much more, but 12 months x $15 more per month = $180 more per year, plus taxes on it. i posted, in all red above, my opinion why this happened, and at&t did agree with me. however, neither the core store or customer service is going to get into confidential disclosure and internal memos, nor do they even likely know. i will just wait and see what happens next month. my data is usually around 2 GB.
however, core store reps and customer service has messed up my account many, many times, including removing my grandfathered data plan when i specifically and very clearly told them not to, and the core store recently said the only insurance was the $9.99 plan when there was also a $6.99 plan. the core store put on a $9.99 plan when i bought my sgs2, and i later found out about the cheaper $6.99 plan. the core store did this to me also on a iphone 4s i bought for my partner as well, and i also had to undo the $9.99 insurance to the $6.99 insurance.
i definitely agree, and having been with at&t since 1997, 14 years, the human touch has always worked best, and good advice! unfortunately this post has been a nightmare - i wish i never did it......
i will tweak my title a little as you mentioned. however, i bet this will happen to many more before it is fixed. i am sure if this ensnares enough people, they will fix their statistical modeling and not send out messages in error. again, i only used, as of 11/22/2011, 2 GB from 11/1/2011 to 11/28/2011, my bill cycle.
interestingly enough, i did upgrade my minutes, and the rule is if you have more rollover minutes than the plan you are going to, you loose them. i was able to keep them by asking if they could "port them over", which is their language.
thanks again for your very thoughtful post
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