These days you have to call the carrier an request an unlock code. (at least here in the u.s that is. im not sure about other countries laws currently.)
Digital Millennium Copyright Act changes took effect on Oct. 28, 2012. So from January on it became illegal to unlock a device to use on another carrier.
Looks like there is a bill going around to remove this part of the DMCA. I digress... As long as you bought the phone outright (didnt subsidize the cost of the phone through payments or sign a new contract, etc.) I have found that carriers are more than willing to offer up the unlock codes if you call and ask them.
May have a certain waiting period (my htc one i had to wait a week for.) involved. G.L
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