Help unlock

[downton56]

hi my son has had someone try to unlock his phone it requires to be open by putting in his google account which he put in when he activated the phone but he cant remember the address he used is there any way of getting around this so he can use his phone
thanks tim

 

[wynney666]

you should be able to do it with the SE update software:
Here is one way to do it.
1, Go to: Sony Ericsson - Support - Softwaredownloads - Detailed - Updateservice - Xperia? X10
2, Download the Update Service application
3, Run the application as administrator, and follow the instructions.
NB: This will reinstall your mobile, all data will be lost.

Then set up a new Google account, and make a note of it somewhere, incase this happens again.

 

[rogem_kk]

Have you tried the password "null"?

 

[wynney666]

That wouldnt work roger, as he can't remember the email account used.

 

[D3sRtH4mmR]

Try this:

Go to Phonebook, Contacts, Menu, Import Contacts, Memory Card and you should get a dialogue asking you to import form Phone Contact or the registered Gmail address. The Gmail address should be visible. Hope he remembers the password.

Alternatively, open the browser of his PC, go the Gmail log in page and double click in the username field. Hopefully it will have remembered the log-in email.
Otherwise you'll have to follow wynney666's tip.
Good luck.

 

[rogem_kk]

If I understand correctly, someone tried to unlock the phone by guessing the pass phrase and now the phone is permanently locked?

 

[downton56]

yes the phone is permenently blocked cant get passed the opening screen where you slide finger across to open

 

[wynney666]

If I understand correctly, someone tried to unlock the phone by guessing the pass phrase and now the phone is permanently locked?

yes, and as OP said his son wasnt sure which email address he had used, so only option to my knowledge will be my earlier solution.

 

[chandu1987]

is it possible to hard reset the phone while booting up....becoz I know there is an option like that in my samsung captivate...but iam not sure about the SE Xperia