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Help Update fails

Ellary

Lurker
My Samsung Galaxy S5 with Android 5.0 fails to install the latest update. Carrier is AT&T. After downloading the 609 MB update file the phone restarts, then the update fails, with no explanation.
What can be done to fix this? Is there a log file somewhere on the phone that provides a reason for the failure? Is there a way to side load the update file to avoid the download from the AT&T server again?
Thanks.
 
1st, I would use Kies 3.0 to see if the update is listed there yet.
* Kies | SUPPORT | SAMSUNG

If it is, Kies will install the update for you and over ride the failure.

If not, use this procedure to delete the failed update, and then let it start all over again.
I suspect that your phone lost connection during the download and part of it is buggered up.


* Lollipop Update delay by clearing cache 3 times *****

Worst case, go visit an AT&T retail store and they can force the update for you.
 
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