Update & HTC Sync

[ldn-j]

Do I take it you do need HTC Sync on your PC to do the update as I still can't get HTC Sync to install let alone be able to use it ! (Error 1713 component missing - told I need to delete something but not sure what, if I uninstall the drivers it still makes no difference)

 

[ziggy]

yes you do.

i had problems with htc sync - my computer wouldnt recognise the fact it was connected.

what i did:
1. uninstall htc sync AND driver.
2. re-install the latest version on htc website.
3. connect usb cable (at this point it should connect if its working), if not...
4. switch phone off and then on again (without removing usb cable)
5. give it a minute or two and the sync notification icon should appear.
6. off you go and install update!

i dont really need htc sync and wasn't bothered that it didnt work but you do need it for update.

 

[ldn-j]

yes you do.

i had problems with htc sync - my computer wouldnt recognise the fact it was connected.

what i did:
1. uninstall htc sync AND driver.
2. re-install the latest version on htc website.
3. connect usb cable (at this point it should connect if its working), if not...
4. switch phone off and then on again (without removing usb cable)
5. give it a minute or two and the sync notification icon should appear.
6. off you go and install update!

i dont really need htc sync and wasn't bothered that it didnt work but you do need it for update.

Thanks, unfortunately the problem I have is that I can't even install it as it throws up the error before the install will complete. So I'm a bit stuck ! HTC didn't seem to have a solution either