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Update probs

Keith121

Keith121

Lurker
Hi all, any advice would be very much appreciated, I have a galaxy s4 active which is stuck on 4.4.2, i really would prefer it on 5 or lollipop any version as certain apps dont work without update, please help ! Many thanks in advance !
 
Keith121 said:
Hi all, any advice would be very much appreciated, I have a galaxy s4 active which is stuck on 4.4.2, i really would prefer it on 5 or lollipop any version as certain apps dont work without update, please help ! Many thanks in advance !
Click to expand...

Hello and welcome to Android Forums Kieth121 :)

Just a couple of quick questions to see if we can help resolve your issue.

Are you currently registered on and using the AT&T network?

Is your phone rooted?
 
Hi, my phone isnt at&t it is currently being used on tesco / o2 network ( uk ) not sure on rooted, I installed towel root and super su ( no pc attached ) when I try to update I get message box " latest updates installed ", my other s4 ( broken screen hence the active ) was on 5.0.1 and all apps worked ( snapchat etc )
Thank you for replying
 
Keith121 said:
Hi, my phone isnt at&t it is currently being used on tesco / o2 network ( uk ) not sure on rooted, I installed towel root and super su ( no pc attached ) when I try to update I get message box " latest updates installed ", my other s4 ( broken screen hence the active ) was on 5.0.1 and all apps worked ( snapchat etc )
Thank you for replying
Click to expand...

What is the model number, as per #1.2 of 29 Galaxy S4 models - know yours?
 
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