Upgraded

[picord]

Upgraded my S3 with Verizon today to a S4 and I was still able to keep my Unlimited Data, thanks to the clever working of the rep at Costco. Since I still have a regular line on my account, he was able to do some switching around with the lines and kept my data plan.
According to him Costco does what they can do to keep the customer happy.
BestBuy and Verizon could not do anything for me.
Thanks Everyone for the help with my S3

 

[Rukbat]

Most Best Buy salesdroids are there to sell - hamburgers, washing machines, cellphones, it doesn't make any difference. Employees at Verizon company stores? It depends on the store manager, but for the most part I find them to be sales droids who have very little knowledge of what Verizon is all about. (One at the local store had no idea what an Otter Box is.)

I find that most independent Verizon stores (and Costco is) are about the same as most independent cellphone stores of any carrier. They know cellphones and they know how the carrier they represent works. They also know what's allowed (even if it's not advertised to the end user) and what they're not allowed to do. And most of them will do whatever they're allowed to do to make you happy. Unhappy customers usually become happy customers - of another dealer.