Help upgrading firmware

[jkc82]

HI i have a samsung galaxy ace with virgin mobile.
i downloaded KIES a month or so ago and once a week i plug phone in hoping for an upgrade. well i plugged it in tonight and it said there was a firmware upgrade. followed the instructions started to do the upgrade and it said something about needing a usb 2.0!!! i asked hubby who said his mac is a 2.0. went onto his mac downloaded KIES on there but wouldnt even connect the phone as said device does not support 2.0!!
anyone know how i can resolve this to do the firmware upgrade.
thanks

 

[Gammer]

I'm with Virgin and use a windows 7 pc and laptop, I've never once been told I need a usb 2.0 when upgrading.

 

[Deleted User]

Can you post the exact error messages?

Are you using the USB cable that came with the phone and if so could it possibly be damaged and you have another you can try?

Otherwise check or try all your USB ports. Some older computers may have both USB 1.0 AND USB 2.0 ports so make sure you are using the right ones?

 

[koako93]

just now i have update firmware using KIES...hard to sent or reply message error only..