My apologies in advance for a rather lengthy backstory, but I want to ensure I provide as much info as possible to try and figure out why this is happening.
My girlfriend and I moved from Chicago to North Carolina about 10 months ago for her graduate program. We both got new phones around the time of the move. She got a Samsung Galaxy S, and I got a LG L9. We've had zero issues up until this past month. We both kept our same numbers and area codes.
My girlfriend received a call from a classmate of hers. Upon answering the call, there was no one at the other end of the line. Before she could try to call that individual back to see what was up, the phone rang again......no reply on the other line. This went on for 60+ calls. The number kept redialing and redialing my girlfriend's phone. After a while, my gf simply took the battery out of her phone, waited about an hour, put it back in, and the calling stopped.
Several weeks later we were out at a bar. We met some people and swapped numbers with them. I entered a girl's number into my contact list and then called her so that she'd have my number and be able to store it. Immediately after I ended that call, her phone now started to dial mine. I looked at this girl confused because I could see the phone in her hand and she was not calling me. I declined the call and thought nothing of it. 10 seconds later her phone kept auto-dialing mine again with no connection if I accepted the call. I tried powering off and on my phone (both immediately and with a 5 minute wait time). I also took out my battery on another attempt. No dice. Every time my phone reconnected to the network the calling continued from her phone. Since we had a few beers in us it was amusing at the time. Despite us each deleting each others numbers from our phones as a last-ditch effort, her phone still continued to dial mine. 60+ calls later and a full voicemail inbox of blank messages, it finally stopped.
Two days ago my girlfriend received a call from another friend. Again, she picked up the phone and there was no answer on the other line. This number proceeded to auto-dial my gf's phone about 50 times. We rushed to our nearest T-Mobile store, and the employees were all baffled. We temporarily put that number on the call block list. We waited a few minutes while talking with the employees. My gf then decided to unblock the number, at which time the associate changed the sim card right away. The calling mysteriously stopped, but I do not know whether or not it was due to the block list or change of sim card....or if the calling simply stopped mysteriously on its own like the prior two incidents. We left the store scratching our heads.
This evening I called my manager after work, and she didn't pick up. She called me back, and I missed the call. When I finally called her back again the phone went to voicemail, and I hung up. Right away my phone started ringing. I optimistically thought it was my manager finally getting in touch with me, but nope...nothing on the other line. Her phone kept dialing and dialing. No matter if I let the call go to voicemail or denied it, it kept calling. I again tried taking out the battery, shutting the phone off, and even putting the phone on airplane mode. The calls kept coming. I finally was able to call my manager back while the calls were coming on call-waiting. My manager picked up her phone and was talking to me while her phone was still auto-dialing my number. I asked her if she could take the battery out of her phone to try and troubleshoot. It didn't work. The calls kept coming in. I simply put my phone on silent and let it run its course. I have a full voicemail inbox of blank messages again and about 80 missed calls.
I'm perplexed. I don't know if this is a network issue...if it has anything to do with our area codes not being local....if it is a combo of an android software/hardware glitch in conjunction with something else. Even my friend who's a T-Mobile employee didn't have a clue, and customer support had no insight either.
I don't know if all of the above typing was in vain, but if anyone has insight on how to help or what the problem may be, it would be very much appreciated.
Thank you.
My girlfriend and I moved from Chicago to North Carolina about 10 months ago for her graduate program. We both got new phones around the time of the move. She got a Samsung Galaxy S, and I got a LG L9. We've had zero issues up until this past month. We both kept our same numbers and area codes.
My girlfriend received a call from a classmate of hers. Upon answering the call, there was no one at the other end of the line. Before she could try to call that individual back to see what was up, the phone rang again......no reply on the other line. This went on for 60+ calls. The number kept redialing and redialing my girlfriend's phone. After a while, my gf simply took the battery out of her phone, waited about an hour, put it back in, and the calling stopped.
Several weeks later we were out at a bar. We met some people and swapped numbers with them. I entered a girl's number into my contact list and then called her so that she'd have my number and be able to store it. Immediately after I ended that call, her phone now started to dial mine. I looked at this girl confused because I could see the phone in her hand and she was not calling me. I declined the call and thought nothing of it. 10 seconds later her phone kept auto-dialing mine again with no connection if I accepted the call. I tried powering off and on my phone (both immediately and with a 5 minute wait time). I also took out my battery on another attempt. No dice. Every time my phone reconnected to the network the calling continued from her phone. Since we had a few beers in us it was amusing at the time. Despite us each deleting each others numbers from our phones as a last-ditch effort, her phone still continued to dial mine. 60+ calls later and a full voicemail inbox of blank messages, it finally stopped.
Two days ago my girlfriend received a call from another friend. Again, she picked up the phone and there was no answer on the other line. This number proceeded to auto-dial my gf's phone about 50 times. We rushed to our nearest T-Mobile store, and the employees were all baffled. We temporarily put that number on the call block list. We waited a few minutes while talking with the employees. My gf then decided to unblock the number, at which time the associate changed the sim card right away. The calling mysteriously stopped, but I do not know whether or not it was due to the block list or change of sim card....or if the calling simply stopped mysteriously on its own like the prior two incidents. We left the store scratching our heads.
This evening I called my manager after work, and she didn't pick up. She called me back, and I missed the call. When I finally called her back again the phone went to voicemail, and I hung up. Right away my phone started ringing. I optimistically thought it was my manager finally getting in touch with me, but nope...nothing on the other line. Her phone kept dialing and dialing. No matter if I let the call go to voicemail or denied it, it kept calling. I again tried taking out the battery, shutting the phone off, and even putting the phone on airplane mode. The calls kept coming. I finally was able to call my manager back while the calls were coming on call-waiting. My manager picked up her phone and was talking to me while her phone was still auto-dialing my number. I asked her if she could take the battery out of her phone to try and troubleshoot. It didn't work. The calls kept coming in. I simply put my phone on silent and let it run its course. I have a full voicemail inbox of blank messages again and about 80 missed calls.
I'm perplexed. I don't know if this is a network issue...if it has anything to do with our area codes not being local....if it is a combo of an android software/hardware glitch in conjunction with something else. Even my friend who's a T-Mobile employee didn't have a clue, and customer support had no insight either.
I don't know if all of the above typing was in vain, but if anyone has insight on how to help or what the problem may be, it would be very much appreciated.
Thank you.
