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Verizon GS3 signal reception thread

data issues related to dbm #'s?

  • high dbm, data works fine

    Votes: 53 68.8%
  • high dbm, data does not work

    Votes: 17 22.1%
  • other: explain in comments

    Votes: 7 9.1%

  • Total voters
    77
Ummm I kinda do know since 1. I did it myself and 2. Go back and reread every post in this thread. (My rezound, thunderbolt, droidx, etc. is getting better signal. All are on gingerbread);)
I don't doubt you or your daughter aren't, but as far as my tests around lake ouachita, east end, Arkansas(neither get good service with either the razr or sgs3) and my house around maumelle (excellent 4g coverage) has passed with flying colors. Sorry you're not having good luck.

Clearly you didn't get what I was saying...What I was saying was you don't know how many of the people complaining of poor reception actually have the phone. I have read quite a few reports on this forum and others of people who do have (or at least claim to have) the SGS3 and report worse reception than their previous phones. THAT was what I was talking about. It has nothing to do with the reception YOU get at all and I thought I made that clear. In your post (that it appears you have now edited) you said that a lot of the complaints were from people who don't have the phone. Telling me that YOU get excellent coverage is sounding like a broken record when it's in reply to someone who isn't. Yeah, I get it. Some people are getting good reception. Yeah, and where there's a strong or medium strong signal in my area I get good reception with my SGS3 too. And there are some people getting a decent signal in weak reception areas too according to this and other threads. The question is WHY is there such a variance between supposedly identical phones. Not whether or not the people who are complaining they can't talk or send and receive data on their phones actually have the phones or if they had Gingerbread or not.

That said, I have more to report on mine and my daughter's phones. Things are looking up slightly but I'll report on that in a different post. I suspect most people have already stopped reading this one long before they got to this point. :rolleyes:

Benny
 
I've only had my phone for a day, and but so far, initial impressions are good.

I tend to ignore signal strength readings and go with real world performance.

Getting it on the network was a bit trying. I originally had no 3G, or disappearing 3G. When trying to place a call, I got a network error message. Had to take it in and get the sim swapped. Since then, the I've had no issues.

I've placed and received a few calls and they sounded great. Normally at home, people come through a bit garbled and I have to ask them to repeat themselves. I had a rather long conversation with my aunt last night, who was calling me from her Verizon dumb phone that is one of the worst offenders, and it was crystal clear.

I was able to download a few large apps over 3G in a weak signal area. There is no 4G in my area, and so I can't check hand offs. I'll be heading down to San Francisco next week, so I'll be able to check then.

I've had no problems with wifi so far. It managed to grab and keep the signal @ home and Starbucks.

There are still a few places around town I need to check, one being my workplace. It's in a very spotty area. I would regularly drop to 1X on my Inc2, Inc, and Eris. I won't know about the coastal areas I frequent for a little while, as I just came back from a trip up there.

To sum up, after an initial hiccup, my 3G has been strong. No problems with wifi, and and call clarity has been great! :D
 
Regarding an earlier post -

The guy tried to post an encouraging counterpoint and closed by wishing good luck (sorry for bad luck, same exact thing).

Around here we roll like this -

Attack issues and not other members.

There will be no further complaints of broken records or anything of the sort.

And no discussions will proceed past this point involving any sideways snark whatsoever by _anyone_.

Snarky posts depress my dog. You don't want that and my dog doesn't want that.
 
I returned mine yesterday that I had since the 9th. My s3 was awful in signal quality from day one (Dropped calls, sputtering voices, data drops). After calling tech support I was told to go into the store and try a sim swap which I done but it did not fix the problem. Finally after receiving numerous calls with sputtering voices on the other end I'd had enough, went into the store and swapped my s3 out for another s3. The new s3 has been performing flawlessly in areas the old s3 was a nightmare. I'd rate it as good as or better than my rezound in signal quality. I did have to pay a 35 restocking fee in the end but thinking about calling Verizon and trying too get it credited back to my acct.
 
You should get the restock back easily.

I have no doubt Benny is having device issues, but would be good if figured out. The G3 is a great device, in spite of Verizon.
 
Ok, so anyone reading my posts in this thread knows that I have been extremely dissatisfied with the two SGS3's that my daughter and I got...I know there has to be someone out there reading them, I can hear you breathing...:D Anyway, Thursday I took my phone down to the local corporate Verizon store and described the problems I was having and asked to exchange it. I told the guy helping me what the Verizon tech on the phone told me to exchange the phone but the guy was a little reluctant. He told me that it's a fact that, "Samsung phones suck" when it comes to reception and he can't even get any reception at all with his Nexus when he's home. He lives near me, go figure.:rolleyes: He said there wasn't any point to exchanging it since the new phone will get the same poor reception as the current one does. He said it would be a waste of both of our time. I told him I wanted to do it anyway and he agreed. We did the swap and I went home to test it out and finish the setup.

In case anyone missed it in previous posts, the phone gets decent voice and data reception all around my town, just not in my neighborhood which is a known weak spot. However, my Droid X and every other phone we have now or have had previously in my house all managed to work just fine. There is no 4G within 150 miles of our house so 3G only.

I get home and attempt some calls to other phones in our house...What the...The quality isn't stellar but it didn't drop any calls. Barely acceptable I would say for voice reception. The voice did cut in and out a little but it didn't drop the few calls I attempted. The previous phone I had dropped 9 out of 10 calls almost immediately, some while they were still ringing the other phone. I checked the data connection and it's still very weak. But it does seem to have improved slightly. It's still so slow it's barely worth it and it won't load a website about 1/3 of the time. But if my wifi (and the associated cable internet connection) goes down and I really needed it I could use it for data. We didn't exchange my daughter's phone but we checked the phone reception anyway. What the...Her phone is showing about the same level of improvement as mine is...WTF?!

Ok, so what's going on here? I can accept that the new phone I got would get better reception than the one I swapped out. Maybe the old one was defective. I did the swap in the afternoon and I hadn't tested the voice or data connection of either phone since early that morning. How is it that my daughter's phone is behaving just like the new phone??? What the hell happened that suddenly made the voice and data reception improve when it had been essentially unusable since Monday and Tuesday? The weather has been the same, 100 to 110 degrees and clear. Nothing has been changed in the house. We checked the phones the same way as before, sending and receiving calls mobile to mobile and LL to mobile. Checked data in the same places in the house.

The reception is still worse than I ever had with my Droid X for voice but not too much worse than the old Droid 1's that we had. The data connection is still super slow and worse than any phone we've ever had but it has improved a little to where it's sort of usable if we had to. What could possibly cause these sudden improvement? Any chance that they will continue to get better so that I actually think it's decent and acceptable? :confused::confused::confused:

If the phones had this level of reception when I first got them I would've been very dissatisfied and had the same thoughts of returning or selling the phones. But now that there is some improvement I'm slightly hopeful that they will maybe improve even more. It makes no sense to me to believe that but then again, it makes no sense to me that both phones would suddenly be capable of making phone calls and barely receive data. I dunno...Any theories that could explain this bizarre phone behavior would be welcomed.

Benny
 
Benny, I got the exact results with my S3. I'm scratching my head how some people can say they are getting better reception with the S3 than they did with Motorola.

Yup, same here. What doesn't help is when there is a reply saying something to the effect of, "I dunno, I'm getting great reception and so are most other people...". That reply not only does nothing to help the problem but it seems to suggest that the person with the reception issue is either not telling the whole truth or has unrealistic expectations.

I returned both of my S3's. I have a network extender in my house, but the issue I am concerned about is everywhere but my house (such as at work). My Razr gave me signal 85% of the time even in the belly of some of the buildings I work in. The S3 died 10 feet into the door. By the way, I bought my network extender off Craigslist. Verizon have gotten pretty stingy about handing those out now a days.

I'm not at the point of returning either of our SGS3's yet. I have considered the Verizon network extender. Yesterday I spent a LONG time on the phone talking to various CSR's trying to get them to step up and do the right thing and comp me a network extender. The best I got was 50% off at $125. No, that won't do. I've already paid plenty for what is supposed to be "The next big thing" and I shouldn't have to pay even more just to get reception where every other phone we have now or had before gets acceptable to good reception.

My wife made a similar attempt but through slightly different channels and talked to some "Senior CSR" lady in the department they send you when you're really pi$$ed off, (Can't remember the name of that department). She was very sympathetic and set up a conference call with the three of us. She said she would send out a Verizon tech to verify our claims of poor reception and work hard to get us a free extender, or at least a better discount than we were offered. But...After waiting on hold for quite a while to connect me with a tech she came back on the line and said, "Sorry, but I've been told that the Verizon Network Extenders don't work with 4G capable phones." HUH? BS! I doubt that very much. But, I decided not to argue with her at the time when she offered to take $110 off of our next bill. Hell, that's almost the same thing as charging me only $15 for the $125 extender that was offered to me. I did some checking and I couldn't find anything that said it didn't work with a 4G phone. My wife talked to 3 different Verizon techs who said that it does work with a 4G phone. But I don't think it will transmit 4G, only 3G. the Senior CSR was telling me it wouldn't work at all with a phone capable of receiving 4G. So, we both sent the lady separate emails telling her what we found and she agreed to look into it further. We'll see what she says on Monday. Frankly, I think she got her "Senior" position because she's really good at making customers feel like she's on their side. At this point the jury is still out. But she did save us $110 at least so who knows?


If you want to return your S3...(Snip)
I am going to hold out for the Razr HD myself as well. Although I personally feel Motorola phones are too cold or industrial looking, they have the best reception.

It's very unlikely that I'm going to return them. I'd rather make money and sell them on Ebay than just return them ($30 waved or not) and be right back where we were with our old phones. We would then likely have to pay full retail for any other phones since we already used our "New every 2" discounts and we're past the window to keep our unlimited data plan. The Senior CSR said she "Might" be able to do something about getting us a discount on new phones and keep our unlimited data plan but she wasn't certain about it and our unlimited data plan is too important to risk. The only thing she could guarantee was that the $30 return fee would be waved on both phones should we go for that option.

I sorta agree that Motorola phones have a more industrial look to them but I don't have a problem with that. The appearance of the phone is quite a ways down on my list of priorities for a phone but I think I'm in the minority there. I switched from a Droid X and while I didn't think the phone looked especially attractive I didn't have any problem with the appearance. My wife and daughter did though. If the Razr HD were available now or at least had a release date I would be all over it. but that's not the case. I agree that Motorola phones seem to have the best reception overall. I sure wish Samsung would've hired a couple of the Moto engineers to show them how to make them work better.

Benny
 
I have no doubt Benny is having device issues, but would be good if figured out. The G3 is a great device, in spite of Verizon.

See my latest post about the slight but definite improvement in voice and data reception we've experienced in both of our phones. Unexplained but welcomed in that it offers hope that maybe the reception will continue to improve. Don't know why it should continue to improve but I also don't know why it improved even a little bit. :confused: But she sure is purdy! It's officially stepped up from being a very nice looking Android version of an iPod (No phone calls, wifi only data) to something that can sort of be called a "Smart Phone".

Benny
 
The question is WHY is there such a variance between supposedly identical phones. Not whether or not the people who are complaining they can't talk or send and receive data on their phones actually have the phones or if they had Gingerbread or not.

Benny

One possible explanation is mutipath interference. Even though two signals can read identically in signal strength, one might be 'dirtier' than the other, meaning there's more multipath interference in it.

So it's possible with a 'clean' weak signal the S3 does fine, but expose it to the same signal with mutipath and the S3 has trouble that some other phones might not.

Just a theory.
 
What doesn't help is when there is a reply saying something to the effect of, "I dunno, I'm getting great reception and so are most other people...". That reply not only does nothing to help the problem but it seems to suggest that the person with the reception issue is either not telling the whole truth or has unrealistic expectations.

Or maybe instead they simply are chiming in to add data points.

I haven't seen anyone yet tell you that you are wrong about your phones.

I have seen people question if maybe the model is ok and something is up with your copies.

No one made it personal and you need to get off of your perch that maybe they implied a personal insult.

That's my final warning. The part of the discussion about people's intentions is closed.

Failure to heed a mod warning is a place we don't need to go when you have phone issues, but it's your choice. :)
 
I returned mine yesterday that I had since the 9th. My s3 was awful in signal quality from day one (Dropped calls, sputtering voices, data drops). After calling tech support I was told to go into the store and try a sim swap which I done but it did not fix the problem. Finally after receiving numerous calls with sputtering voices on the other end I'd had enough, went into the store and swapped my s3 out for another s3. The new s3 has been performing flawlessly in areas the old s3 was a nightmare. I'd rate it as good as or better than my rezound in signal quality. I did have to pay a 35 restocking fee in the end but thinking about calling Verizon and trying too get it credited back to my acct.

See my previous post regarding my experience with exchanging my phone. The level of improvement that we've experienced with both of our phones is small but at least they are usable as phones now at our house. I'm jealous that you saw such a huge improvement with your replacement phone. But at least I didn't have to pay the restocking fee. Ok, I'd gladly have paid the restocking fee if it meant getting the improvement in reception you got.

I don't understand how they counted that as a return and charged a restocking fee. Didn't you just exchange it? Or did you get a refund for the first phone and then buy another? I suppose if you actually got a refund on the first one then it would be subject to the restocking fee. I just handed him my old one and he brought out a new one and set it up. I hope you get a refund of that fee no matter how you did the transaction. You certainly deserve it. By the way, I thought the fee was only supposed to be $30, not $35. $30 is the number every CSR I've talked to has mentioned.

Benny
 
I posted info to get rid of the annoying VZW wifi reminder and it works :)

http://androidforums.com/samsung-ga...eminder-without-rooting-come.html#post4668070


Mods, this is a prime example of why more forum delineation is needed. Different radios, carriers, bloat, country networks, coverage areas, coverage issues, etc.

Please figure another way, rather than the current set-up. There must be a more happy common ground, rather then convolution that appears to be transpiring.


Added:

Benny, I live in Kentucky- not exactly a model for great coverage and tons of poor line of site topography areas. Case in point, just took my son to a party way out in farm country with many hills and valleys. Consistent 3G coverage and great GPS performance.

I suggest telling VZW one of your devices is having problems and swap out to test. They should not be trying hit you with a restock unless returning it for no problem or a color change.

That said, BB is letting me change out to a blue 32gb free of charge- if I want to. Still no sign of that model, BTW. VZW states all 32gb models are hard to get at the moment.
 
I just got my phone yesterday and I get between -94 and -100dbm in my 1st floor condo. I also pulled down 27mbs in my room and 15mbs in my living room. Used it as a mobile hotspot for 2 laptops, 1 playing an online videogame and the other watching an HD show, and both were smooth as butter, no stuttering.

So chalk me up as another "High dmb but data is perfect and fast" crowd. Love this phone!
 
I returned mine yesterday that I had since the 9th. My s3 was awful in signal quality from day one (Dropped calls, sputtering voices, data drops). After calling tech support I was told to go into the store and try a sim swap which I done but it did not fix the problem. Finally after receiving numerous calls with sputtering voices on the other end I'd had enough, went into the store and swapped my s3 out for another s3. The new s3 has been performing flawlessly in areas the old s3 was a nightmare. I'd rate it as good as or better than my rezound in signal quality. I did have to pay a 35 restocking fee in the end but thinking about calling Verizon and trying too get it credited back to my acct.

Why did they charge you a restocking fee if you were swapping out for another unit? You're supposed to be 'allowed' one swap. :confused:
 
I dunno...Any theories that could explain this bizarre phone behavior would be welcomed.

Benny

I certainly don't want to discourage you Benny, but it is possible it's a time of day thing. It's also Saturday and who knows what the call & data volume is today vs other days you tried it. Signals tend to fluctuate a bit from day to day.

Hey, hopefully it's a permanent thing regardless of what the cause is. :)
 
There is a note in the thread that this does not remove the notification. I'm confused :(


I posted info to get rid of the annoying VZW wifi reminder and it works :)

http://androidforums.com/samsung-ga...eminder-without-rooting-come.html#post4668070


Mods, this is a prime example of why more forum delineation is needed. Different radios, carriers, bloat, country networks, coverage areas, coverage issues, etc.

Please figure another way, rather than the current set-up. There must be a more happy common ground, rather then convolution that appears to be transpiring.


Added:

Benny, I live in Kentucky- not exactly a model for great coverage and tons of poor line of site topography areas. Case in point, just took my son to a party way out in farm country with many hills and valleys. Consistent 3G coverage and great GPS performance.

I suggest telling VZW one of your devices is having problems and swap out to test. They should not be trying hit you with a restock unless returning it for no problem or a color change.

That said, BB is letting me change out to a blue 32gb free of charge- if I want to. Still no sign of that model, BTW. VZW states all 32gb models are hard to get at the moment.
 
I returned mine yesterday that I had since the 9th. My s3 was awful in signal quality from day one (Dropped calls, sputtering voices, data drops). After calling tech support I was told to go into the store and try a sim swap which I done but it did not fix the problem. Finally after receiving numerous calls with sputtering voices on the other end I'd had enough, went into the store and swapped my s3 out for another s3. The new s3 has been performing flawlessly in areas the old s3 was a nightmare. I'd rate it as good as or better than my rezound in signal quality. I did have to pay a 35 restocking fee in the end but thinking about calling Verizon and trying too get it credited back to my acct.

Since when do they charge restocking fees for warranty replacements?????

At any rate, this is one of those posts that seem to show there is quite a variation in individual S3 examples.
 
Yup, same here. What doesn't help is when there is a reply saying something to the effect of, "I dunno, I'm getting great reception and so are most other people...". That reply not only does nothing to help the problem but it seems to suggest that the person with the reception issue is either not telling the whole truth or has unrealistic expectations.



I'm not at the point of returning either of our SGS3's yet. I have considered the Verizon network extender. Yesterday I spent a LONG time on the phone talking to various CSR's trying to get them to step up and do the right thing and comp me a network extender. The best I got was 50% off at $125. No, that won't do. I've already paid plenty for what is supposed to be "The next big thing" and I shouldn't have to pay even more just to get reception where every other phone we have now or had before gets acceptable to good reception.

My wife made a similar attempt but through slightly different channels and talked to some "Senior CSR" lady in the department they send you when you're really pi$$ed off, (Can't remember the name of that department). She was very sympathetic and set up a conference call with the three of us. She said she would send out a Verizon tech to verify our claims of poor reception and work hard to get us a free extender, or at least a better discount than we were offered. But...After waiting on hold for quite a while to connect me with a tech she came back on the line and said, "Sorry, but I've been told that the Verizon Network Extenders don't work with 4G capable phones." HUH? BS! I doubt that very much. But, I decided not to argue with her at the time when she offered to take $110 off of our next bill. Hell, that's almost the same thing as charging me only $15 for the $125 extender that was offered to me. I did some checking and I couldn't find anything that said it didn't work with a 4G phone. My wife talked to 3 different Verizon techs who said that it does work with a 4G phone. But I don't think it will transmit 4G, only 3G. the Senior CSR was telling me it wouldn't work at all with a phone capable of receiving 4G. So, we both sent the lady separate emails telling her what we found and she agreed to look into it further. We'll see what she says on Monday. Frankly, I think she got her "Senior" position because she's really good at making customers feel like she's on their side. At this point the jury is still out. But she did save us $110 at least so who knows?




It's very unlikely that I'm going to return them. I'd rather make money and sell them on Ebay than just return them ($30 waved or not) and be right back where we were with our old phones. We would then likely have to pay full retail for any other phones since we already used our "New every 2" discounts and we're past the window to keep our unlimited data plan. The Senior CSR said she "Might" be able to do something about getting us a discount on new phones and keep our unlimited data plan but she wasn't certain about it and our unlimited data plan is too important to risk. The only thing she could guarantee was that the $30 return fee would be waved on both phones should we go for that option.

I sorta agree that Motorola phones have a more industrial look to them but I don't have a problem with that. The appearance of the phone is quite a ways down on my list of priorities for a phone but I think I'm in the minority there. I switched from a Droid X and while I didn't think the phone looked especially attractive I didn't have any problem with the appearance. My wife and daughter did though. If the Razr HD were available now or at least had a release date I would be all over it. but that's not the case. I agree that Motorola phones seem to have the best reception overall. I sure wish Samsung would've hired a couple of the Moto engineers to show them how to make them work better.

Benny

I can tell you from personal experience, yes, the S3 did work with the Samsung network extender. but that extender won't help me at work or when I travel.
When I returned my 2 phones, I made them guarantee I would get my previous unlimited plan. There was no problem there and they put me right back to where I was. In fact they reset my upgrade date for a new phone as well. So if the Razr HD comes out this year, I am jumping on it ( though I will have to part with my unlimited data then ).
I'm not sure you can sell your S3's if since they won't have a clean ESN number. I think when the new owners go to set them up it will show in Verizon's record you didn't complete your 2 year agreement with them ( hence why Verzion discount the price of the phone. ). You may want to triple check that before you sell them on eBay.
Personally if I were you I would take advantage of your 14 day window, have them reset your upgrade date, shine your old phone and buy a new case for it. That's what did. :)
Keep us / me up to date as to what you decide to do.
 
Count me in the lousy 3g camp. Just activated both S3s this morning. Previous readings on droid x in my house were -73dDm. I live next to a tower so I get very strong 3g reception.

The S3s have nothing at all. Nada. Tech support wants me to try the sim card replacement first and then swap out the phones if that doesn't work.

Interestingly, my signal strength app shows cdma network -74 dBm which is about the same as the droid x but the data state is disconnected.

I called tech support back to get started on S-Voice issues. S-Voice doesn't work for almost anything. Can't do wolfram alpha queries. Just get "Network Error" message every time. Navigation, maps, calling, launching apps, etc working fine, but stuff like "What's the height of Mt Everest" or "What's 2+2", or "What's the weather like in <some place>" completely fail with "network error". I strongly suspect it was intentionally disabled due to Apple's law suit.


Anyway, the tech support lady was able to get my 3g up and running. She had me go to network and turn on data roaming, and then turn off and back on "use packet data". Then 3g popped up. Nice strong signal.

Did the same thing on the other S3 and 3g popped up on it as well. I had driven into town earlier and got 3g, but that was a different tower. Returned home and still no 3g. But after these steps, 3g worked fine. In fact, I got 3 mbts down which is double the speed I ever got on my DX on 3g.

I wonder if others who have no 3g or weak 3g are picking up on more distant towers that appear to be authorized for the network but completely ignoring closer towers that should be?

Tech support assured me that I'm not really roaming but that the tower that's near my house doesn't seem to think it's authorized for my phones. I'll turn the setting off in a few days and see if the 3g goes away.
 
I just got back from a friend of mine's house and he has a spot in his house that has always been a bad spot for phones. He had several phones that would not work there, including, original droid, droid x, droid charge, and one other. His latest phone is the iPhone 4s. It used to work there, but not any more. I was showing off my new S3 to him today and he took it to the bad spot and it worked! The call was crystal clear. I have posted on my success in the fringe areas of the mountains, now this. I personally am quite satisfied when it comes to the reception strength of this phone. My friend was SO impressed that he immediately started calling around looking for one in stock. He is even driving 150 miles (one way) tomorrow to pick up the only 32gb phone he could find. Just a story of one person being that impressed with it.
 
1. The Anycut shortcut fix works, since have yet to have the annoying three option wifi reminder pop up since doing it. :)

2. S-Voice is IMO absolutely worthless and Samsung are legal masochists for having the feature AND calling it S (Siri) Voice. The irony- it is resource hogging junk. Google search is better, IMO.

3. I agree there are 3G issues, since as mentioned, I get great dBm, but usually slower 3G speed compared to the Razr. Right now, -76 dBm in basement. 4G when I am around it is a blazing banshee and is better than the Razr.

I also have trouble with the Google market ATM. Testing to see if wifi is same. Web works fine, so who knows.

Added: I do not know what to think, since in my basement still with -76 dBm and Flash video is playing smoothly and no stalls and as fast as my Razr was and Droid 3 now, which is as good as the Razr, IMO for 3G.

So in summary: The GS3 has the ability of great reception and 3G speed, but seems schizo with 3G speed at times. Beginning to wonder if this is something to do with power management of the radio not being steady.... At least it seems to be software related, else reception would be poor all the time and 4G too, unless in good signal areas- like the Gnex.

Good news regardless is that I have yet to find a place where calls fail. BTW, the white is kind of growing on me.... With the black case with built-in stand, it kind of reminds me of a cute flat panda bear.

Update 2: 3G is fast at the moment- still in my basement and same speed as the Droid 3. Market is working now and updating Counter Strike Portable.

I think the overall trend is positive for 3G, but still not a stable trend.
 
There is a note in the thread that this does not remove the notification. I'm confused :(

There are actually 2 annoying wifi notifications. This app removes the worst of the 2 that pops up when you open an app it thinks is a data hog. The other is the one in the notification tray that you can't swipe away like a normal notification. This one it appears requires rooting to remove.
 
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