Help Video Calling Problem with Nexus 4 KitKat 4.4

[yazansan82]

hi guys,

at the beginning of the month i bought my wife a brand new Nexus 4, which after starting up started upgrading to KitKat 4.4, but the problem is after doing so video calling through app like Line, Tango, or Skype, is impossible to last over two minutes, the phone restarts by itself . we have ruled out any problems with phone itself, and more of an OS problem. the phone isn't rooted or flashed, and the upgrade was done through Wifi via Android System Update.

anyone can help with this before i take it to the service center?

 

[wavefan]

I too encountered this ... to make a long story short, use earphones. Works for me every time.

I would guess it's because of the Nexus 4 construction. The speaker is too close to the microphone, causing much feedback(echo) at the other end and crashes the system at your end.

If you do not want to use earphones, you can try lowering your volumes for speaker AND mic. Helps a lot, but still causes crashes eventually but will extend the overall time of the connection.... if you can stand barely hearing anything.

 

[yazansan82]

thanks Wavefan for your feedback.
i actually tried this and it worked. never thought the solution is so simple. i was wondering, does putting the phone in a case or an enclosure help stop this problem?

 

[yazansan82]

so, after resolving the issue of restarting during a video call, the phone started to sometimes reboot after opening the camera to take a picture!!!
so i'm officially fed up with it and dropped off at the service center...

 

[yazansan82]

hi guys,
been away for some time. happy to report that the problem is still there, and had to take the phone to the service center for a second time. waiting now for their feedback if there's any issues with the device.