Help voice call issue???

[bellot8670]

i'm not able to make a phone call unless i switch to to speakerphone. like if i make a call its like my microphone is muted and the other person cant hear me but i can hear them but if i switch to speaker phone people can hear me. hoping to get it resolved before i mail it to samsung and get stuck using an outdated blackjack2 for who knows how long.

 

[naviwilliams]

Sounds like a hardware issue. Did you ever try a master reset? Probably too late now, but...