VZ return policy you NEED to know (that I didn't

[DCM*T*BOLT]

So, long story short, I am just getting sick of fighting this Thunderbolt, one bug after another it seems. So I am very seriously thinking of returning it. So, I called and the sales rep wasn't sure if my 14 day started at my 1st Thunderbolt or the 3rd (current) one, so he checked with someone else and told me it was the 1st one, which made my 14 yesterday or today, depending on if you count the actual day you got it or not (he wasn't sure) and there was no manager in the store to make that decision. So he wasn't sure what to tel me other than to come to the store and figure it out from there or call customer service.

After hanging up, he called back a few minutes later and told me he called a manager and the manager told him that after I returned my first DEFECTIVE Thunderbolt, THAT, ENDED my 14 day trial, indicating that "the customer must like the phone because they replaced it with the same one" By the way my first return was 1 day after the purchase.

Obviously this is a ridiculous policy. Which I was not told about this policy when I returned the 1st one.

I just thought you all should be aware of this policy. With all of the 'buggy' Thunderbolts being returned or swapped out.

I understand this is a new phone and it should be no surprise to have a bug or two, but, not one after another, I am just tired of fighting it. Now its time to call customer service and start my fight with them.

 

[slinky]

What's the problem. Three?

 

[rogue_slc_vzw_rep]

There's no need to call and battle with them. You're first one that you got as new was your worry free guarantee exchange and ended that period. Sorry you dont like that policy but it is what it is.

The only way youre getting a different phone is if you sell your bolt and buy another one for retail.

 

[sean76]

Yea Sorry man, that suxxx! But to be honest, it's all in the presentation and how you go about talking to the sales person, or manager in the store. Usually when I go return or exchange a phone, I have the phone in the box, wrapped up, and it's already been hard reset by me and set back to the original settings. Once you state the problem and they see that the phone is already boxed up and what not, they usually just do the exchange with no questions asked, providing that your withen the window to exchange or return. Now the monkey wrench is that this new 14 day return policy is getting people nervous and they're returning phones right away because of the fear of losing that 14 day window, which to be honest is too short of a time to test a brand new phone out IMO. Either way, you get more bee's with Honey, so it always helps to be real nice, explain the problem, and hopefully you'll get an understanding Mgr that will make you a happy camper in the end. I've exchanged phones even a few days after the old 30 day return policy, it's all in the delivery man.
Good Luck, hope it all works out for you.

 

[Romikemi]

A lot of us are eating a foot of overly processed lunch meat because we only had 14 days to yea or nea. I have this thing about product and software testers who dun behave like humans does.