I know this isn't about my DX but I took the wifes D2G in to the Local VZW store yesterday. (an actual VZW store) Granted the D2G was under warranty, but I still expected a Spanish Inquisition on getting it replaced. Her phone was really quirky, opened apps on it's own, frozen 2-3 times a day (which required batt pulls to recover), you name it this phone had it. Possibly even herpes.....eeeewwww. Anyway, the VZW rep sat their listened to me and took info. Punched a few keys on the comp and said the new phone would be here today. 5 minutes and we were done. The kind of service we PAY for and EXPECT. Very pleased.