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Help VZW - Proximity Sensor or Display Issue

michaelkahl

Android Enthusiast
I have a Verizon Galaxy Note 2, stock, on the latest update. Since the update I've experienced a weird issue with my phone.

While on a phone call the screen turns off when I put the phone to my ear. This is expected behavior, but the screen will not turn back on until the caller hangs up or I pull the battery. Today I had a phone call where the other person expected that I hung up...but I couldn't. A minute later I heard them talking in the background and realized that the call never ended. I had to pull my battery.

Smart Stay and Smart Rotation are on. I also have Auto Screen off during calls enabled. These settings haven't changed since the update, but the issue has been persistent since the update.

If I do a bluetooth or speakerphone call then the screen will turn back on after it times out and turns off. This issue only occurs on a traditional phone call where the proximity sensor shuts off the screen.

Help or advise would be appreciated. I'm using the Galaxy Nexus until this is resolved.
 
Not that it will fix the actual problem, but there's a setting that will let you use the power button to end a call. At least you'll be able to not rely on the other person to hang up & get you thru till it gets fixed.
 
Thanks for the tip, I'll try that out. A guy at our local "Galaxy" store (in Best Buy) said that he can fix it in a couple of days when everything is setup...we'll see.
 
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