Help WAV attachments not visible

[SeaComms]

Been searching for this all morning with no luck.

Got given the bosses Galaxy S2 last week, so did a factory reset then an OTA update to 4.0.3 then started playing and setting it up for work use. I am using the inbuilt email program for my work POP3 account and the gmail program for the gmail account, viewing both through the combined email viewer - all working fine.

However, when I receive after hours voice mail messages from work, which send as a .wav file, the attachments wont show up, ie when viewing the email there is no attachments tab. If I try to forward the message, sure enough the attachment is there and visible and openable (as in I can click on it and the wav file plays fine). All other attments seem to be showing OK (as in documents, PDF's, etc) just not the .wav files.

Is there a security setting or something somewhere that needs changing?

 

[SebaKL]

I'm sorry I don't have an answer for you. Just like to share, that I check it on my end, by sending myself wav, pdf and png, and I had no problem opening any of these files. They all appear in attachment of my gmail, I can open them right off by clicking the attachment, and in case of wav, I had instant PLAY option.

Could it be, that the file is missing an extension, or is generated in some unsupported format? Can you view the e-mail from desktop and see the attachment ? Is it sent by any chance from apple computer?

I don't know much about WAV format, but with MP3 for example, when we do some work in with Adobe products, certain bitrate will cause the file to play double its speed, while other won't play at all. We have certain range of supported MP3 files. Perhaps there is something about the file itself.

I was asking about Mac, because apple I frequently experience this problem with my Mac. Seem like they do something to the file header and attachments, become a content of the mail. For example, I send file to client, they don't see it at all. There is no attachment indicated, by the mail is 5MB, and if you look into source, is as if you open JPG in text editor. The only work around for me, was to ZIP or RAR them.

It does work fine on my end, so it could not be an android problem, but the file, or manner in which it was sent.

regards
Seba

 

[SeaComms]

Thanks for the thoughts. We have been working this way for a while and I have been receiving the emails on my windows 7 mobile no problems. My boass (on this phone) was receiving them fine with Gingerbread running on it, but since upgrading to ICS they no longer appear. Its not that I cant play them, they are just not there to play!

The strange part is if I forward the message to myself from my phone, the next time it comes in it has the attachement showing no problems. I havent tried having them sent directly to to my gmail, this is only via my pop3 account. But that might be an option to test out.