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Help Webtop and Bluetooth Keyboard crashes Webtop

MobileRob

MobileRob

Member
I purchased a Targus Bluetooth Wireless Keyboard (has the Android logo and claims compatibility). It paired and connected without any issues and works with all of the apps that I have tried (gmail, text client, Docs To Go, etc.). It also works with Webtop apps, including Citrix (which is why I needed the keyboard).

The problem is that when the keyboard is connected, Webtop will randomly crash and re-start (Motorola logo appears and Webtop re-initializes). I have tried this many times, with and without the keyboard and it is definitely related to having the keyboard connected. Sometimes it will crash right away, while other times it will last 2 or 3 mins. It always fails with 5 mins.

I have tried it using 4G (mine will go to 3G at times due to my area) only (WIFI off) and did not effect the crashing (though WIFI does seem to have conflicts with Bluetooth being on).

Has anyone successfully had a Bluetooth keyboard work? Is there a setting I am missing?

Any help would be much appreciated.
 
Interesting and unfortunate that you haven't found the elusive "make it work" checkbox. If you are able to readily reproduce the issue then I would suggest posting directly on the Motorola forums. They'll take a look at it and make a patch if necessary. Good luck!
 
SmokeNMirrors said:
Interesting and unfortunate that you haven't found the elusive "make it work" checkbox. If you are able to readily reproduce the issue then I would suggest posting directly on the Motorola forums. They'll take a look at it and make a patch if necessary. Good luck!
Click to expand...

Good suggest on reporting on the Motorola forums. I will do that today.

Thanks.
 
I finally broke down and called Motorola support. After describing the behavior, they suggested I try a different keyboard. I have ordered the Motorola Wireless keyboard and should get it this week. I will post my results.

By the way ... I asked if this had been reported before and the support person said no. So maybe it is the keyboard. Interesting.
 
Okay ... the Motorola Wireless keyboard does allow Webtop to work without crashing and restarting.

So, if you are going to use Webtop for serious work ... get the Motorola keyboard.

I used Webtop today for 30 mins without a hitch.

Love this phone!
 
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