Help What could be the problem????

[mowerman90]

New Elite user here, from VM. I own a lawn service company and today while talking to my best customer he told me that he has tried to call me at least 6 times this week without a response from me. His calls don't show up in my call log nor have I received any of the voice mails he left for me. We stood in his yard and he attempted to call me and only go voice mail. My phone didn';t ring nor did I get a voice mail alert. Both of our phones had 4 bars showing so I know I wasn't in a dead area. This really ticks me off 'cause this customer alone provides me with over $1K of business every month. I'm wondering how much business I've lost/missed because of this phone. I bought it at Radio Shack about 1 month ago. Any suggestions as to what I should do.

 

[kwknott]

New Elite user here, from VM. I own a lawn service company and today while talking to my best customer he told me that he has tried to call me at least 6 times this week without a response from me. His calls don't show up in my call log nor have I received any of the voice mails he left for me. We stood in his yard and he attempted to call me and only go voice mail. My phone didn';t ring nor did I get a voice mail alert. Both of our phones had 4 bars showing so I know I wasn't in a dead area. This really ticks me off 'cause this customer alone provides me with over $1K of business every month. I'm wondering how much business I've lost/missed because of this phone. I bought it at Radio Shack about 1 month ago. Any suggestions as to what I should do.

Sounds like an issues with the phone or your phone didn't get provisioned correctly. Call Virgin Mobile and tell them what's going on and tell them your phone is very important and you need it resolved asap.

Don't however tell them it's for a business as their terms of service state the service can't be used for business purposes.

At any rate what ever they do i would have some friends or family call you to make sure the issues is resolved.

I'm more likely thinking it's a service issues since you are not even getting voicemail.

 

[mowerman90]

Sorry, I'm a newby. What does "provisioned" mean?

 

[kwknott]

Provisioned is when they setup your phone on the network

 

[Zx5]

"UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES." Virgin Mobile USA

"Examples of Prohibited Voice Uses. Virgin Mobile voice services are provided solely for live dialogue between, and initiated by, two individuals for personal use & as otherwise described in this policy. Virgin Mobile voice services may not be used for any other commercial purposes..." Virgin Mobile USA

That second one sounds like that these phones are meant for personal use and not commercial/business purposes and, technically, they could cut you off if you use it for that.

Just a heads up, in case you are planning on complaining. That's how I interpret it, maybe someone else sees it differently...

 

[mowerman90]

I'm not the type that would "claim" financial loss from a phone that would not connect but I imagine there are those that would. I imagine that's why they put that in the contract.