Help Wi-Fi and BlueTooth won't connect on MeMO Pad HD 7

[lovinolee]

I've literally just received my ASUS MeMO Pad 7 today and started going through the set-up screens and have already come across a problem. Step 3 in the set-up phase it asks to select a network. After waiting for 10 minutes nothing appeared on the screen so I decided to skip the option. I continued to skip every screen that asked for Wi-Fi until I arrived at the home screen.

From there I went into Settings and tried the Wi-Fi sliding on/off switch. The switch flickered from Off to On several times before finally deciding to stay Off. The same thing happens with the BlueTooth toggle switch.

I just can't figure it out. Is it a malfunction in the hardware itself?

Also, my Wi-Fi at home is currently working properly and I have tried restarting my MeMO pad and even factory resetting it. And one more thing, when I hunted around for the IP Address information, it said it was Unavailable.

 

[lovinolee]

UPDATE: I have not yet solved the problem, however, I did discover I can link my tablet with my PC and share the internet that way. It seems to work, so I think I can rule out the possibility of it being a hardware problem.

 

[JacquiGE]

did you manage to solve this problem? I am having the same problem

 

[cfranze]

Hey there, do you solved the problem? I am having the same prblem on my Asus memo pad Me173x- The settings
switchs stayng still grey. Is a hardware problem or my be a virus?