• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help Wi-Fi problem

MoodyBlues

MoodyBlues

Compassion is cool!
VIP Member
I'm typing this on my 5-year-old Moto X 2nd Generation, because my less than 1-year-old Moto Z² Force Edition suddenly has a problem connecting to the Internet.

I was just sitting here doing stuff when I noticed no Wi-Fi Internet connection. My phone's 4G data had kicked in [before I noticed this--and used up a lot of data from my NOT unlimited plan], and I was still connected to my Wi-Fi network, but it said 'no Internet.' WTF?

I've tried everything I can think of including: rebooting the phone, forgetting and reentering my network's credentials and, most importantly, verifying that ONLY the Z² is affected. *ALL* other devices that use my Wi-Fi Internet connection are fine; that includes multiple computers, multiple Android devices, multiple DirecTV DVRs, and ADT and Ring systems.

In a last gasp effort, I went ahead and rebooted the modem and router, knowing full well they weren't the problem, and...nothing.

The Z² sees and connects to my network, then says 'connected, no Internet.' It also cycles through endlessly connecting, authenticating, then saying 'authentication problem.'

Ideas, please?!
 
If that doesn't work, how exactly did you go about rebooting the router?

The reset button didn't do the trick the last time this sort of thing happened at my father's house.

I actually had to unplug the router.
I know that you are supposed to wait for minute or more, but I was in a hurry and just held down the WPS button for about 20 seconds or so.

After it was done rebooting and whatever (it took about 5 minutes to finish), everything was fine.
 
puppykickr said:
Did you try connecting by using the WPS button?
Click to expand...
No--but why would I? :thinking: As noted, the problem was -not- with the router or modem.
how exactly did you go about rebooting the router?
Click to expand...
The same way I always do: unplugging it. Ditto for the modem. Then I go to the bathroom, or get something from the kitchen, so I'm sure they're unplugged long enough. :) But, again, they're not the problem. You can't have 10+ devices using Wi-Fi Internet without issue if there's a problem with the modem/router--at least not in my experience.

At any rate, guess what I'm typing this on? Yep, this morning it was like all a bad dream. Had I not posted about it as proof, I'd have chalked it up to just that, a bad dream! :D

Let's see if it turns into a recurring one...
 
MoodyBlues said:
No--but why would I? :thinking: As noted, the problem was -not- with the router or modem.

The same way I always do: unplugging it. Ditto for the modem. Then I go to the bathroom, or get something from the kitchen, so I'm sure they're unplugged long enough. :) But, again, they're not the problem. You can't have 10+ devices using Wi-Fi Internet without issue if there's a problem with the modem/router--at least not in my experience.

At any rate, guess what I'm typing this on? Yep, this morning it was like all a bad dream. Had I not posted about it as proof, I'd have chalked it up to just that, a bad dream! :D

Let's see if it turns into a recurring one...
Click to expand...

Glad the problem resolved itself.

But I have had a single device that would not connect, while others were connected and working fine.

Connected by WPS before, and reset the router another time.
Worked both times.

Anyway, since it fixed itself, it was probably just some glitch in the Google/government spyware that is monitoring you.
 
MoodyBlues said:
Heh-heh-heh... :)

I tell you what: if it rears its ugly head again, I'll try the WPS trick, and report back.
Click to expand...

I usually have this issue at hotels/motels, and for some reason at my father's house.

I don't know why one device won't connect and 10 other ones will, nor do I know why the problem sometimes disappears in time.

I still think it's Google's fault somehow.
 
Wow, that's a shitload of info, @svim, but I'll definitely read it before deciding whether to try the WPS thing. Thanks!

Do you have any ideas/input after reading my OP? It was really bizarre, and I just can't recall ever seeing anything like it before. One, and only one, device was affected by it...then it went away. *confused*
 
In reading through those articles, it seems that the WPS method I mentioned is not really as vulnerable (only for a short time) as the rest.

I assumed that your router has a button for WPS, like my father's.
When you touch it, it is only active for about 60 seconds.
 
i need a new router....looking into these mesh routers so that i can have a much smoother experience outside on my porch. it just recently been getting spotty reception. even though my phone and tablet are connected. both laptop and pixelbook either disconnects or will not connect at all. i have to unplug my router, wait 30 secs, replug it in in order to get wifi to them.

looking into Amplifi Alien wifi mesh router:
 
ocnbrze said:
i need a new router....looking into these mesh routers so that i can have a much smoother experience outside on my porch.....]
Click to expand...
This is starting to divert away from the original topic but here's a good article to read through to get optimal placement of your router, just in case just re-locating your current router help increase coverage range:
https://arstechnica.com/gadgets/202...ntific-guide-to-wi-fi-access-point-placement/
But not to dissuade you from upgrading to a mesh router:
https://thewirecutter.com/reviews/best-wi-fi-mesh-networking-kits/
 
ocnbrze said:
both laptop and pixelbook either disconnects or will not connect at all. i have to unplug my router, wait 30 secs, replug it in in order to get wifi to them.
Click to expand...
My issue was very different, though. My Motos were literally right next to each other, but the X had Internet and the Z did not. And, as noted previously, this was the first and only time I've even seen the problem I was having--and the next morning, it was all back to normal. Honestly, if not for having posted this thread, I'd think I had dreamed it! :D

Be sure to check out @olbriar's router thread for tons of useful info, and to ask questions, before buying anything!
 
You must log in or register to reply here.
Back
Top Bottom