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Help WiFi and Bluetooth not turning on

D

DrewP1337

Newbie
This morning both my Bluetooth and WiFi would turn on. When I clicked on either one it would turn soft green then go back to white. I tried clearing the cache and restarting the phone and it didn't resolve the issue
 
Hi Drew,

I would try to pull the battery for about 30 seconds and then test again. If you still have the same problem then try booting into safe mode to see if a third party app is causing the problem.

Regards,
Eric.
 
That is frustrating indeed, but at least we know that it is not an errant app that is causing the problem. I seem to recall hearing that both WiFi and Bluetooth are handled by the same chipset (my Google search seems to confirm this). I would therefore suggest that we are looking at a hardware problem. Are you close to a Samsung service center by any chance?

Regards,
Eric.
 
Eric unfortunately I am not near a service center. I appreciate your help! There has to be a way to fix this or is it something beyond my repair
 
Hi Drew,

I am sure that it can be fixed, I just don't know how best to proceed now. Perhaps someone else has some more input for you. Failing that I would give Samsung a call and see what they suggest. Sorry I cannot help more.

Regards,
Eric.
 
Try a cache partition wipe before resorting to factory resets:

https://support.t-mobile.com/docs/DOC-14686
To wipe the cache partition, follow these steps:
  1. Turn the device off.
  2. Press and hold the following three buttons at the same time:
    • Volume Up key
    • Home key
    • Power key.
  3. When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  4. Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  5. Press the Volume Down key to highlight 'wipe cache partition.'
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, 'Reboot system now' is highlighted.
  8. Press the Power key to restart the devic
 
KOLIO said:
Try a cache partition wipe before resorting to factory resets:

https://support.t-mobile.com/docs/DOC-14686
To wipe the cache partition, follow these steps:
  1. Turn the device off.
  2. Press and hold the following three buttons at the same time:
    • Volume Up key
    • Home key
    • Power key.
  3. When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  4. Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  5. Press the Volume Down key to highlight 'wipe cache partition.'
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, 'Reboot system now' is highlighted.
  8. Press the Power key to restart the devic
Click to expand...

IT WORKED! THANK YOU SO MUCH!
I owe you a beer if you are ever in the Portland area!
 
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