Help Wifi Calling: No ring, No log

[RalphShnelvar]

I'm on T-Mobile. I've seen this problem referenced on other forums on lots of phones with lots of carriers but I was hoping someone here might have an answer.

I work in a basement where this is very little or no tower signal. I rely on my WiFi calling. Sadly, I can't rely on it.

Roughly 50% of the time when someone calls my phone everything works just fine.

Roughly 45% of the time someone will call and my phone will not ring and there is no trace in the log that anyone called. If I am lucky, they will leave voice mail and then a little later I will get voice mail notification. I have gone so far as to make my outbound announcement say to please call back because of this bug.

About 5% of the time the phone will ring and the pop-up for the answer/decline will show up. Nothing I do will allow me to answer. Decline works.

Text messaging works far more reliably than phone calls.

I have had this problem on 2 different models of phone (Samsung and LG) and with several combinations of modems and routers. My phone is generally less than 10 feet from the wireless router.

Calling T-Mobile support never helps. "Let me push some new software to your phone" "Reboot your phone." "Do a factory reset." ... Ugh.

I've suffered with his problem with WiFi calling for years. Sometimes it gets better but over the last couple of months it seems to be getting worse.

Non-Wifi calling seems to work just fine.

 

[Crashdamage]

I don't get this. My wife and I both have a Nexus 6 and use WiFi calling all the time at home. It works very well. Even handoffs to the cell network go smoothly.

Ordinarily I would advise rebooting the router, forget the connection, update router firmware, etc. But you've already changed routers, phones. I'm kinda stumped for ideas to try and help.

All I can guess is you might have a signal interference problem. Could be another network, some electrical equipment nearby, your microwave, a lot of things. Download a WiFi analyzer and check it out. WiFi Analyzer or WiFi 360 are good.

Other than that all I can offer is that T-Mobile WiFi calling works well for me and thousands of others. The system does work. Something, I dunno what, but something isn't right. Hopefully checking your network environment finds the problem.

 

[RalphShnelvar]

Count yourself as lucky.

The following post (from someone other than me. Bolding is mine.) is typical:


https://www.reddit.com/r/tmobile/comments/2euep9/psa_wifi_calling_sms_problems_still_persist_on/
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Hi. I'm the guy who finally convinced T-Mobile that this was even a problem. For those who missed it, the basic problem is that when WiFi calling is enabled, random phone calls and text messages are missed / never go through. There's no way to know you're not getting calls until you leave wifi and get onto a cellular network, so you don't even KNOW there's a problem until hours later when you receive text messages that were 'backed up' waiting to get to your phone.
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Here are some other of many threads of others having the same problem:
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Phone not ringing when on Wi-Fi calling
https://support.t-mobile.com/message/415637

Phone sometimes doesn't ring on wifie when calls come in (moto E)
https://community.republicwireless.com/thread/33474

Cannot Receive Calls on Wifi
https://community.verizonwireless.com/thread/810675

Missed calls without ring on Moto G on WiFi and cell (vibrate off)
https://community.republicwireless.com/thread/28276

Missed calls and SMS/MMS while on Wifi
https://productforums.google.com/forum/#!topic/nexus/3gVF5Dm-yG0

having trouble with missed texts/calls when wifi calling is enabled on your device? please share any info you have.
https://www.reddit.com/r/tmobile/comments/2w7hb3/having_trouble_with_missed_textscalls_when_wifi/

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Hundreds - if not thousands - of people seem to be having the same problem. I've been suffering with this for years but it just seems to be getting worse.

 

[RalphShnelvar]

Message deleted