After Nougat software upgrade on Monday 3/6/17, I can not connect to internet at home but can connect at work and other locations. Phone indicates strong wifi connection but will not connect to internet. I have performed shutdown and restarts for cell and AT&T router. I have selected 'forget' in wifi options and reconnected but no internet connection. Other devices (Samsung tablets & Motorola cell) connect to home internet ok. My modem/router is AT&T 5031NV. Wife has a Galaxy S5 and received a software update in last two days. Noticed last night she can not connect but do not know how long she has had this problem. Suggestions will be appreciated. Thanks.
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Wifi/Internet connection problem
- Thread starter slclem48
- Start date
When I try connecting to chrome I get following message 'www.google.com's server DNS address could not be found. DNS_PROBE_FINISHED_NXDOMAIN'. I too feel it is incompatibility issue between router and these two phones. Yesterday I was on the phone with U-verse, then Samsung, then Google then back to U-verse. I am a bit nervous about changing router settings myself.
I have dealt with issues with that specific modem/router on multiple occasions. It is known to have WiFi issues. There are only 2 fixes that I would recommend. Either factory reset the modem to clear out the MAC's for those 2 devices, or disable the WiFi and get a 3rd party router. On most occasions a factory reset would rectify the connection issue; but those modems are junk...
You could try the uverse forums:
https://forums.att.com/t5/U-verse-TV/ct-p/tv_uverse
I know that is the TV forum, but they have re-arranged the forums and I cannot find the appropriate forum. This will get you started, though.
https://forums.att.com/t5/U-verse-TV/ct-p/tv_uverse
I know that is the TV forum, but they have re-arranged the forums and I cannot find the appropriate forum. This will get you started, though.
If I disable wifi on the AT&T modem-router will I need to install a 3rd party router only? Is the connection problem more likely with the modem or router? If 3rd party router is way to go, any suggestions for a brand?
AT&T has not offered to schedule service call so it's up to me. Do I hire someone to try fix problem or do I try installing 3rd party router?
Thanks!
AT&T has not offered to schedule service call so it's up to me. Do I hire someone to try fix problem or do I try installing 3rd party router?
Thanks!