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Help WiFi Problem

M

mak916

Android Expert
I am having a problem connecting and staying connected to WiFi on the Note 4. If I turn WiFi on, it will not come on unless I restart the phone. Then after I get it to come on, it will stop working if I stop using the phone. Anyone else having this problem? Any solutions? And no it is not my home WiFi that is the problem. It happens on any WiFi network I try to connect to.
 
mak916 said:
I am having a problem connecting and staying connected to WiFi on the Note 4. If I turn WiFi on, it will not come on unless I restart the phone. Then after I get it to come on, it will stop working if I stop using the phone. Anyone else having this problem? Any solutions? And no it is not my home WiFi that is the problem. It happens on any WiFi network I try to connect to.
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Her's what I think is happening; the reason you need to restart your device to connect is because the wi-fi driver software somehow fails when the device is not connected. Restarting is like rebooting the phone, all the drivers work a fresh. You can either look for updates of your device software, or you can backup you data and factory reset.
 
This is not the first post in a forum about wifi issues on the N4. Seems perhaps a firmware bug.
 
AndroidProf said:
Her's what I think is happening; the reason you need to restart your device to connect is because the wi-fi driver software somehow fails when the device is not connected. Restarting is like rebooting the phone, all the drivers work a fresh. You can either look for updates of your device software, or you can backup you data and factory reset.
Click to expand...

I was thinking about doing a factory reset since I still haven't done much to set up the phone. But I'll do that as a last resort. If that doesn't work, I'll have them give me a new one.
 
I am thinking there is a WiFi issue. It has now a few times refused to connect to my WiFi access point sometimes until I reboot the phone. It won't connect on the 5Ghz band nor the 2.4Ghz band when it happens. Meanwhile, my Note 2, iPhone 6, and LG G3 have no problems connecting. It doesn't happen all the time, but it's been a few times now.
 
Mine started acting funny again this morning. So there is definitely a problem with the WiFi on the phone.
 
rushmore said:
This is not the first post in a forum about wifi issues on the N4. Seems perhaps a firmware bug.
Click to expand...

I've never had WiFi problems with Samsung phones. I'm currently using my Note 4 on WiFi right now since my ported number won't become active with Verizon until noon tomorrow. No problems at all.
 
If you haven't done a factory reset after having the issue reoccur for a few days, I would highly recommend that. Sometimes it is necessary for setting up a new phone.

If you are still having intermittent connection issues after that, definitely check with your carrier.
 
I'm starting to hear of other WiFi issues now. I plan to take my phone in tomorrow and have them check it out.
 
You might as well reset it. I promise you that it's the first thing the carrier will do. Make sure you are as backed up as possible, and you know where everything goes on your home screens. Good luck!
 
I took the phone into Best Buy, to their Samsung Experience. The guy there re-download the software onto my phone. Told me see if that works. If not bring it back in. If it doesn't work I'll reset it before I bring it back in.
 
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