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Help Will not connect to WiFi

W

Wiglee

Lurker
When I first got the phone, it would connect just fine. It started getting dodgy a few weeks ago, but I could just turn on my laptop and that somehow made the phone connect. Now, it just says 'Obtaining IP address.." And "Avoided poor internet connection" (while it said I had excellent connection)

I have tried many different apps, restarting and resetting the router, and restarting the phone. None of these have worked. If you could help me out I would really appreciate it!
 
Sounds to me like
Wiglee said:
Now, it just says 'Obtaining IP address.." And "Avoided poor internet connection"
Click to expand...
like the internet connection your modem is getting is poor

(while it said I had excellent connection)
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Which means that your connection from your phone to your router is excellent. I'd look to your modem, router, the cable going from your house to wherever it goes (telephone pole, underground box), the connection from that cable to the section cable - IOW, all problems that your internet provider is going to ave to look at. Expecially sinve running your laptop seemed to have fixed the problem at one time. That's indicative of a problem somewhere between the internet (the world, IOW) and your wifi router. Your laptop doesn't do anything to your phone.

Call your provider's tech support number, hope that they use tech support people,not clerks reading instructions from a screen, and see if they can help you. If they don't look up your connection (as in looking at your cable and testing what's at your end of it, not as in looking it up in a database), and they can't find the problem, ask to be escalated to level 2. A good ISP tech will find the problem pretty quickly (even if it's your phone - they won't fix your phone, but they'll probably be able to tell that your phone is the problem, and maybe even make a few suggestions to fix the problem yourself.)
 
Hi there, Wiglee, and welcome to Android Forums. :)

When I first got the phone, it would connect just fine. It started getting dodgy a few weeks ago, but I could just turn on my laptop and that somehow made the phone connect. Now, it just says 'Obtaining IP address.." And "Avoided poor internet connection" (while it said I had excellent connection)

I have tried many different apps, restarting and resetting the router, and restarting the phone. None of these have worked. If you could help me out I would really appreciate it!
Click to expand...
What about other devices that use the same Internet connection--are they working okay? Your laptop, for example. If everything else is okay, it suggests an issue with your phone rather than the router or ISP.
 
I had this problem once, with my Coolpad quattro. Started off, for a while, being able to connect to the wireless router. Then one day it wouldn't connect. That was shortly after Comcast changed things to handle IPV6 in my area. Seems a setting on the router, somehow, got changed also. That setting wasn't allowing the phone to connect to anything. I wish I could remember what the setting was labeled as, but I had to set it to automatic.

Might not be your problem, but I would look at your router.
 
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